MARIA-CAMILA MUNOZ
Kissimmee,FL
Summary
Motivated bilingual professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support.
Overview
7
7
years of professional experience
Work History
Maintenance Dispatcher
Liki Tiki Village
03.2023 - 08.2023
- Receives incoming work requests via telephone, email, radio, or Synergy
- Dispatches work requests to facilities team members.
- Tracks work order requests for timely completion.
- Conducts follow-up calls to members, owners, and guests regarding submitted work requests.
- Enters all work request information into the system, allocating time and parts.
- Assigns radio and telephones to team members and retrieves at the end of shift.
- Reviews daily time sheets and enters all tasks performed.
- Provides office support to managerial staff and generate reports as requested.
- Focuses on the productivity and efficiency of the team completing work orders.
- Communicates with supervisors on workloads and special tasks by other departments.
Cashier (Part-Time)
Buena Vista Suites (Pizzeria)
11.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
- Recommended specific product options to meet customer needs.
- Maintained inventory by organizing and cleaning stockroom.
Front Desk Agent
Crowne Plaza
08.2022 - 02.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Make and take calls for reservations, cancellations, and different needs of the guest and the hotel itself
- Supervised daily operations of hotel front desk in absence of manager.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy
- Facilitated successful front desk operations for high-volume hotel
- Supervised daily operations of hotel front desk in absence of manager.
Front Desk Agent
Westgate Vacation Villas Resort & Spa
01.2022 - 07.2022
- Collected room deposits, fees, and payments
- Handled payment processing and provided customers with receipts and proper bills and change
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Facilitated successful front desk operations for high-volume hotel
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Real Estate Professional
Red Inmobiliaria
08.2017 - 12.2021
- Real Estate Professional &, Red Inmobiliaria － Colombia
- Managed real estate transactions from initiation to closing
- Negotiated, facilitated, and managed real estate transactions and contracts.
- Negotiated, facilitated, and managed real estate transactions
- Showed residential properties and explained features, value and benefits of available homes
- Promoted property sales through advertisements, open houses and participation in multiple listing services
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments
- Verified accuracy of documentation and fund disbursements for sales
- Effectively handled various office duties, including maintaining computer files, typing and filing and reception desk tasks
- Specialized customer service
- Advertised client properties through websites, social media, and real estate guides
Volunteer Exchange Coordinator
AIESEC
07.2016 - 12.2016
- Recruit young people who want to participate in exchange programs abroad to live a leadership experience in another country
- Carry out selection processes for exchange programs
- Carry out exchange promotion events
- Monitor the process of the exchange volunteer in the other people country.
Education
Postgraduate Degree - Urban Law And Real Estate Management
Universidad Libre
Colombia12.2021
Bachelor of Arts - Law
Universidad Libre
Colombia08.2017
Skills
- Customer service
- Problem solving
- Project management
- Communication skills
- Organization
- Sales skills
- Teamwork
- Analytical thinking
- Bilingual (Spa-Eng)
Accomplishments
- Month of June 2023 Employee (Liki Tiki Village)
- Month of December 2022 Employee (Crowne Plaza)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Maintenance Dispatcher
Liki Tiki Village
03.2023 - 08.2023
Cashier (Part-Time)
Buena Vista Suites (Pizzeria)
11.2022 - Current
Front Desk Agent
Crowne Plaza
08.2022 - 02.2023
Front Desk Agent
Westgate Vacation Villas Resort & Spa
01.2022 - 07.2022
Real Estate Professional
Red Inmobiliaria
08.2017 - 12.2021
Volunteer Exchange Coordinator
AIESEC
07.2016 - 12.2016
Postgraduate Degree - Urban Law And Real Estate Management
Universidad Libre
Bachelor of Arts - Law
Universidad Libre
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