Maria-Camila Munoz

• Maintained accurate records of completed tasks and room statuses, resulting in a well-organized workflow.
• Enhanced guest satisfaction by promptly addressing special requests and concerns through the effective dispatching of housekeeping staff.
• Collaborated with other department managers to address guest needs efficiently, creating a seamless experience for guests.
• Coordinated with other departments for special events, ensuring that necessary housekeeping support was provided promptly and effectively.
• Facilitated efficient shift handovers by providing clear instructions on pending tasks or follow-ups required from the next shift personnel, ensuring smooth transitions between shifts, without disruption of service standards.
• Answered phone calls and responded to customer emails.
• Utilized dispatch software to enter work orders, deliveries and manage room status.

• Coordinate daily schedules for more than 15 maintenance technicians, ensuring timely completion of service requests.
• Resolved scheduling conflicts and emergencies, maintaining service continuity and guest satisfaction.
• Monitored the progress of each task and updated the customer accordingly.
• Managed inventory control systems, verifying the adequate stock levels of essential materials at all times.
• Maintained a database of service logs and records for future reference.
• Scheduled preventive maintenance visits for customers to minimize downtime and disruption.

• Coordinate daily maintenance schedules, ensuring timely communication between maintenance staff and guest service requesters.
• Resolve service issues within an average of 30 minutes, significantly reducing equipment downtime.
• Utilized dispatch software to track and assign over 200 maintenance requests per month.
• Maintained accurate records of completed jobs, allowing for improved analysis of equipment performance trends over time.
• Collaborated with other department leads to coordinate large-scale projects, minimizing disruptions to daily operations.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• I took reservations over the phone, in person, and via computer for guests, and provided confirmation information.
• Utilized strong organizational skills to manage daily tasks efficiently, while maintaining focus on delivering outstanding guest service.

Certified professional dedicated for more than five years to administration, leasing, sales and marketing in the real estate industry. My main responsibilities over the years were:

• Lead and coordinate the leasing, sales, appraisals, and maintenance departments.
• Assist in the processing of mortgage loans and government subsidies.
• Provide legal advice in the areas of civil, family, notarial, and community property law.
• Collaborated with clients to identify their needs and preferences, providing personalized guidance throughout the buying or renting process.
• Performed thorough property inspections to assess condition, identify necessary repairs or improvements, and recommend pricing adjustments if needed.
• Leveraged social media platforms effectively (Facebook, Twitter, Instagram) to promote listed properties and increase brand awareness.
• Managed all aspects of the closing process, including coordinating inspections, appraisals, title searches, etc.
• Managed a portfolio of more than 100 residential properties, overseeing all aspects of leasing, maintenance, and tenant relations.

Intership at the Ordinary Supreme Court of Neiva - Labor, Civil and Family Chamber preparing different drafts of warrants, judgements and orders in civil, family and labor matters in accordance with the guidelines of the lawyers and magistrates of the tribunal.

Internship as a legal and administrative support at the State Comptroller Office of Risaralda, a government institution that acts as a form of fiscal control.

Advise users in the areas of Family Law, Civil, Commercial, Labor, Criminal, Public Law. Respond to the requirements of the judicial offices. Preparation of petition rights, tutelage actions, labor settlements, family law credit settlements, contempt of court proceedings, appeals for reconsideration, memorials, etc., and criminal representation of victims in front of the prosecutor's office.