Maria Camila Arenas Gomez

• Provide nurturing care and educational activities for children ages 3 months to 4 years, supporting their emotional, cognitive, and physical development.
• Teach basic concepts such as ABC’s, colors, numbers, and vocabulary through songs, games, and storytelling.
• Plan and organize daily routines and learning activities, including arts and crafts, music, outdoor play, and early literacy lessons.
• Assist children with feeding, hygiene, and nap time, ensuring a safe, clean, and caring environment.
• Encourage social and communication skills through group play and interactive activities.
• Maintain open communication with parents about children’s progress, routines, and special needs.
• Ensure classrooms are clean, organized, and age-appropriate for learning and play.

Additional Role: School Bus Driver.

• Safely operate and maintain the school bus, transporting children to and from the center.
• Follow all safety protocols and ensure that each child is properly seated and accounted for.
• “Provide safe driving transportation for children to school and after-school activities, ensuring safety, punctuality, and proper supervision.”
• Communicate with parents and staff regarding pickup and drop-off times.

• Performed comprehensive cleaning services for corporate offices and commercial spaces, ensuring a clean and organized environment.
• Managed cleaning operations for various office settings, including daily maintenance of workspaces, restrooms, and common areas.
• Maintained cleanliness and organization across multiple office locations, improving overall workplace atmosphere and employee satisfaction.

• Attend training sessions and courses where we learn to manage overall health effectively, ensuring the well-being of our colleagues and collaborators, and fostering improvement commitments and workplace management.
• Teamwork facilitates the achievement of objectives.
• Efficient completion of assigned tasks.
• Maintenance of order and cleanliness in the work area.
• Created detailed documentation including diagrams, flowcharts, process maps, user guides.

• Provide peace of mind to clients, accountants, and business owners by offering accounting and business solutions, providing excellent customer service and support, offering tailored programs, database management, telemarketing, telephone and virtual sales, office systems management, and ensuring the fulfillment of team and personal budgets and general goals.
• Additional support to the Commercial Leader in their absence.
• During vacations, I have responsibly assumed the leadership role within the commercial team, managing and solving daily tasks related to goals, reports, managing advisors, and anything required by the position, with great respect and dedication.
• Advising clients on products of interest, and managing negotiations.
• Negotiating prices and closing sales in person, over the phone, or via telecommunication methods.
• Meeting the objectives and the monthly sales target set by the company.
• Following up on sales and ensuring customer satisfaction.
• Providing customer service in-store and via phone.
• Adhering to the sales model and procedures established by the company.
• Searching, identifying, and acquiring new clients.
• Reporting to supervisors about the progress of contacts, reports, and revenue.
• Preparing quotes for products and services requested by clients.
• Informing clients about new products, offers, and promotions.
• Evaluating clients' needs to recommend suitable products and services.
• Providing exceptional and professional customer service at all times.
• Presenting products and driving sales strategically, and persuasively.
• Responding to inquiries from potential clients about available products and services.
• Identifying sales opportunities and closing commercial agreements.
• Conducting prospecting both by phone and in the field.
• Managing and retaining the company's customer portfolio.
• Following the guidelines, policies, and sales procedures set by the company.
• Recording customer data and activities in the company's CRM system.
• Achieving the sales targets set by the company on a monthly basis.
• Member of Coppast Siigo Latam

• Presentation of technical reports on the processes carried out with the child population of the institution.
• Support services for sports coaches (soccer, athletics, badminton, swimming.)
• Female football player at Nantes Football Club.
• Santander Badminton Team.
• Teamwork.

• Negotiation of prices and closing sales in person, over the phone, and via telecommunication.
• Achievement of monthly objectives and sales quotas set by the company.
• Sales follow-up and ensuring customer satisfaction.
• Customer service and support in-store and by phone.
• Adherence to the sales model and procedures established by the company.
• Search, identification, and acquisition of new clients.
• Reporting to supervisors on the progress of contacts, reports, and revenue.
• Preparation of quotes for requested products and services.
• Providing information on new products, offers, and promotions.
• Assessment of customer needs to recommend appropriate products and services.
• Providing exceptional and professional customer service at all times.
• Presentation of products and driving sales strategically and persuasively.
• Handling inquiries from prospective clients about available products and services.
• Identifying sales opportunities and closing commercial agreements.
• Prospecting by phone and in the field.
• Maintaining the client portfolio and ensuring customer retention.
• Following sales guidelines, policies, and procedures established by the company.
• Recording customer data and activities in the company's CRM system.
• Meeting monthly sales objectives set by the company.
• Attending training sessions and courses to improve general health management, ensuring the well-being of colleagues and fostering workplace improvement and commitment.
• Teamwork to facilitate goal achievement.
• Efficient completion of assigned tasks.
• Maintaining order and cleanliness in the work area.
• Selling life insurance and other company services, visiting businesses and schools in Santander to promote the company's intangible services, managing listings, databases, and proper prospecting.
• Telemarketing and effective objection handling, generating monthly reports and updating data.
• Intangible sales via telemarketing and effective objection management; also involved in administrative and operational tasks, including reports, correspondence sending, debt collection, and other duties.
• Post-sale follow-up, assistance, and customer service.
• Achieving set goals and commercial objectives.
• In-person, phone, and telecommunication advisory to clients throughout the sales process.
• Participation in sector fairs and events to promote products.
• Collaboration with the marketing team to develop promotional materials.

• Gestionar, llamar y Visitar clientes empresarios de santander los cualManage, call, and visit business clients in Santander who required support for renewal, company creation, and selling Affiliate Network Benefits for businesses.
• Visit clients in cold calling and offer our Affiliate services, guide business owners in the CAE offices, and provide customer support during their processes.
• Use Salesforce CRM in Commercial Campaigns to sell the Affiliate Network.
• Business visits and money collection.
• Conduct demonstrations of the products and services offered.
• Performing promotional tasks in various commercial areas and events.
• Distribute informational materials, vouchers, discounts, and free samples to clients.
• Apply sales and marketing techniques to achieve product placement.
• Record activities and report relevant observations to the superior.
• Offer completion programs to brand clients.
• Organize corporate events for the launch of new products or services.
• Collaborate with the sales team to develop effective market strategies.

• Support the Sales Department with the fulfillment of monthly reports, internal process tracking, client management, telemarketing, and debt collection.
• Manage phone calls and emails, and send documentation.
• Prepare and present documents, and administrative reports.
• Ensure compliance with billing processes and payment management.
• Draft and distribute internal and external communications.
• Handle phone inquiries and manage incoming and outgoing correspondence.
• Create databases and manage filing systems.
• Record and update confidential employee information.
• Coordinate with suppliers for the acquisition of materials and services.
• Use administrative management software and office suite packages.
• Supervise inventories and office supply control.