Maria Canaber
Chandler,AZ
Summary
Dynamic supervisor with extensive experience at the Department of Economic Security, adept in case management and conflict resolution. Ample knowledge of victims' rights laws, current state and federal laws and local social service agencies. Knowledge of principles and practices of case management, as well as knowledge of extensive available resources for vulnerable, needy and victims of abuse person and families.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor for Family Assistance Benefits
Department of Economics Security
01.2018 - 07.2025
- Basic knowledge of victims' rights laws, current state and federal laws and local social service agencies
- Considerable knowledge of the criminal justice system process, specifically relating to investigations, prosecutions and restitution.
- Knowledge of computers, Microsoft Office software and the ability to generate word processing documents.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Coordinated cross-departmental efforts to ensure compliance with regulatory standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Bachelor of Science - Psychology
University of The East
Manila, Philippines03-1996
Skills
- Knowledge of principles and practices of case management and the effects of victimization, including the social, emotional, physical and financial effects are critical to the work performance required of this position
- Attention to detail
- Considerable knowledge of the criminal justice system process, specifically relating to investigations, prosecutions and restitution
- Basic knowledge of victims' rights laws, current state and federal laws and local social service agencies are required in order to perform work satisfactorily for this position
- Customer service
- Relationship building
- Complex Problem-solving
- Analytical thinking
- Processes and procedures
- Operations management
- Conflict resolution
- Priority management
- Expectation setting
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Call Center Customer Service (Virtual Remote) - Professionally processed daily calls providing information and service to ensure assistance to vulnerable and needy individuals and families.
- Customer Follow-up - Ensured that customers were assisted in a timely manner.
- Collaborated with different departments to ensure success of a case.
- AMS trained
- Six Sigma yellow belt
- Completed Blanchard Leadership Training provided by Dept of Economics Security.
Certification
- Blanchard Leadership Training - From Department of Economics Security
- AMS Trained
- Six-Sigma Yellow Belt
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Interests
- Volunteer Work for Domestic Abuse Survivors
- Offering time and support to shelters for the homeless, women, and animals
Timeline
Supervisor for Family Assistance Benefits
Department of Economics Security
01.2018 - 07.2025
Bachelor of Science - Psychology
University of The East