Maria C Anaya
Katy,TX
Overview
21
21
years of professional experience
Work History
Customer Service Representative II
USTech Solutions
Houston, TX
02.2023 - 06.2023
- Company Overview: Baker Hughes - Panametrics Div
- Owner of customer contact via phone or email
- Coordinate schedule and confirm all services activities in the NA region in line with customer expectations with clear and professional communication
- Raise and track customer purchase orders inside ERP systems
- Ensure purchase orders conform to the negotiated terms initial and conditions
- Responsible for preparing weekly and monthly reports for review by Service Manager
- Own and track current and aged customer backlog
- Evaluate job scope and value to determine next steps for the business
- Work closely with customers, local training, and EHS departments to confirm all requirement are to ensure smooth day of logistics for Field Service Engineer and Customer
- Own end to end management of equipment and parts orders for both Field Service Engineers and Customers
- Maintain and deliver Field Service quotations to our customers
- Raise and track Customer Invoices and prioritize late/at-risk payments as they become due for payment
- Compile and assist in managing service backlog
- Contact customers to ensure services are provided in scope
- Baker Hughes - Panametrics Div
Customer Service Representative II
USTech Solutions
Houston, TX
05.2022 - 02.2023
- Company Overview: Baker Hughes - Bentley-Nevada Div
- Maintained an expert understanding of all policies and order processing procedures as related to new orders, repair, calibration, and services
- Followed appropriate case management processes to record and resolve issues that needed to be worked on and could not be resolved immediately
- Supported on-time delivery and proactively manage the order to meet the commitment
- Supported A/R balance reduction via ARC process management
- Established and maintain a highly effective relationship with sales team, supply chain, engineering, finance, direct customers, and channel partners
- Drived continuous improvement cross functionally to improve user satisfaction and support account penetration / growth
- Receiving and resolve and/or escalate customer issues and inquiries
- Developed product knowledge of those products which were being quoted or for which order were being processed
- Ensured compliance and adhere to operational process which ensure compliance with US and other national governmental regulatory requirements
- Baker Hughes - Bentley-Nevada Div
Customer Service Representative
Zolon Tech
Houston, TX
10.2020 - 03.2021
- Company Overview: SIEMENS
- Confirmed domestic Purchase Orders and followed up on them as per customers' requests
- Also did the Return Material requests, Credits and Debits requests
- Same applications as my previous job but procedures were a little different using SAP Altos
- SIEMENS
Customer Service Representative
BHGE
Houston, TX
10.2002 - 11.2019
- Company Overview: A GE Company
- Assisted customers with parts inquires to get quotes and orders confirmed to complete their jobs
- Made sure their urgent shipments were sent on time so customers production would not be stopped
- Delivered high level of service and support to each customer, addressing issues, and paving way for future business opportunities
- Collected customer feedback and recommended procedural changes to enhance future service delivery
- Evaluated customer account information to assess current issues and determine potential solutions
- Requested the North America Free Trade Agreement to submit with international shipments
- Translated Spanish oil and gas technical information to English
- Processed parts request to quotes and converted them into sales orders
- Created a report for all quotes and sales orders
- Issued credits and debits to correct an invoice and managed late-payments
- Collaborated with the technical support team and engineering departments to solve customer technical issues
- A GE Company
Timeline
Customer Service Representative II
USTech Solutions
02.2023 - 06.2023
Customer Service Representative II
USTech Solutions
05.2022 - 02.2023
Customer Service Representative
Zolon Tech
10.2020 - 03.2021
Customer Service Representative
BHGE
10.2002 - 11.2019
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