Maria Cancilla
North Las Vegas,NV
Summary
Dynamic entrepreneur with a proven track record in business management and customer service excellence, notably as a Salon Owner/Operator. Skilled in cosmetology and customer relations, I increased retention and ensured compliance with state regulations. Demonstrated exceptional decision-making and teamwork at Safeway, enhancing customer loyalty and operational efficiency. Salon management professional prepared to bring extensive industry knowledge and hands-on experience to role. Known for driving customer satisfaction and fostering collaborative work environment. Reliable in adapting to evolving trends and ensuring consistent results, with strong skills in team leadership and client relations.
Overview
41
41
years of professional experience
Work History
Salon Owner/Operator
Self-enployed
10.1983 - 08.2024
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Interacted well with customers to build connections and nurture relationships.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
Cashier/Overnight Stocker
Safeway
03.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
Cashier/Shelf Stocker
CVS Health
09.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on the sales floor.
- Greeted customers and directed to requested products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
State License - Cosmetology
California Academy of Cosmetology
Walnut Creek, CA10.1993
High School Diploma -
Mt. Diablo Adult Education
Concord, CA06.1982
Skills
- Nail Care Expertise
- Appointment Scheduling
- Customer Service
- Customer Relations
- Cosmetology
- Health and safety
- Business Management
- Customer Service Management
- Decision-Making
- Employee Relations
- Teamwork and Collaboration
- Problem-Solving
Timeline
Cashier/Overnight Stocker
Safeway
03.2023 - 01.2024
Cashier/Shelf Stocker
CVS Health
09.2022 - 03.2023
Salon Owner/Operator
Self-enployed
10.1983 - 08.2024
State License - Cosmetology
California Academy of Cosmetology
High School Diploma -
Mt. Diablo Adult Education
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