Maria Cannillo Arena

Dedicated and motivated professional with a strong background in human resources administration and organizational leadership. Possess years of successful experience coordinating HR programs and initiatives, sourcing and hiring qualified employees, and helping to achieve corporate goals and objectives. Able to facilitate positive relationships with a wide range of clients, colleagues, and key business partners. Consistently recognized for outstanding contributions and commended for efficiency, priority management, communication, and interpersonal skills. Familiar with many modern systems and applications including MS Office Suite, UKG (UltiPro), Avature, Agiloft.

• Communicated with general managers and facility teams regarding upcoming repairs and projects.
• Coordinated smooth transitions during office relocations by planning logistics and overseeing the move process from start to finish.
• Served as point of contact for internal and external customers seeking support and information.
• Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
• Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
• Collaborated with other departments to foster efficient use of facility space and resources.
• Built relationships with vendors and contractors to support timely and cost-effective services.
• Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

• Customer service for all lines of insurance, billing and payments, as well as account management.
• Research, select and write personal lines of insurance: Home, Auto, Personal, Umbrella, and Flood.
• Maintain and develop positive relationships with carriers, reps and underwriters.
• Handle customer inquiries.
• Provide information about the products and services.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.

• Ensured customer satisfaction via diligent follow up and efficient issue resolution.
• Consistently generated additional revenue through skilled sales techniques, product and brand promotion.
• Up-sold products and motivated customers to upgrade current product plans.
• Increased sales by recruiting and training associates in sales techniques, nutrition and product knowledge.
• Implemented effective employee training programs to enhance professional development and overall work quality.

• Founder and President of home/commercial standby generator business.
• Sales of the Briggs and Stratton, Tradewinds, and Kohler units.
• Conducted all aspects required in running a business (marketing, sales, finance), including coordinating service after sale and maintenance work.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.

• Assisted in the planning and execution of seasonal merchandising resets, optimizing product placement for maximum exposure.
• Boosted sales performance by implementing effective visual merchandising strategies.
• Managed budget and payroll
• Established strong rapport with vendors, negotiating favorable terms on shipments and deliveries.
• Provided training and guidance to new employees, fostering a supportive team environment.
• Organized special events and promotions to drive foot traffic and increase overall sales revenue.
• Analyzed sales data to identify opportunities for improvement in product selection and pricing strategies.