Maria Cano-Dumas
Salinas,California
Summary
Skilled Senior Patient Services Representative with experience supporting admissions, insurance follow-up, and patient service operations. Contributed to workflow improvements, staff training, and quality reviews. Brings attention to detail, Spanish fluency, and dependable team support.
Overview
2027
2027
years of professional experience
Work History
Senior Patient Services Representative
Natividad Medical Center
Salinas, CA
2022 - Current
- Registered patients for Natividad Medical Center ED, Laboratory, LDU, antenatal, radiology, SDC, OBS, and inpatient admissions while following HIPAA guidelines.
- Coordinated patient flow during admissions and emergency department processes to enhance service delivery. in admitting and ED.
- Processed insurance verification and authorization requests for observation and inpatient admissions.
- Kept current knowledge of insurance payer requirements to support compliance and reimbursement tasks.
- Escalated complex customer service issues to appropriate personnel in a timely manner.
- Contributed to process improvement initiatives that streamlined workflow in patient services.
- Addressed insurance and procedural questions for staff inside and outside the department.
- Assisted with training new hires on policies and procedures for patient service processes.
- Participated in departmental quality reviews, providing updates and feedback to enhance staff performance.
- Arranged coverage for sick calls while updating UKG when time allowed.
- Kept communication open with management team regarding daily roster changes, hardware and software maintenance issues, and concerns.
Education
Certificate - Business Classes
Job Corps/BRAC
Los Angeles, CA11-1978
High School Diploma -
Alisal High School
Salinas, CA06-1978
High School Diploma -
University of Phoenix
Santa Clara, CASkills
- Patient registration
- Insurance verification
- Prior authorization
- HIPAA compliance
- Patient flow management
- Process improvement
- Employee training
- Team leadership
- Customer service
- Effective communication
- Spanish fluency
- Attention to detail
Timeline
Senior Patient Services Representative
Natividad Medical Center
2022 - Current
Certificate - Business Classes
Job Corps/BRAC
High School Diploma -
Alisal High School
High School Diploma -
University of Phoenix