Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Cantu

305 W Travis St,TX

Summary

Knowledgeable front office coordinator with robust background in managing front office operations and enhancing client satisfaction. Successfully coordinated schedules, streamlined administrative processes, and provided exceptional customer service. Demonstrated organizational skills, ensuring efficient front desk operations and seamless team collaboration. Skilled in data entry and exceptional communication, I improved registration accuracy and reduced billing errors, fostering a supportive environment that prioritized patient care and confidentiality.

Overview

9
9
years of professional experience

Work History

Front Office Coordinator

TIME Orthopedics
06.2025 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
  • Coordinated referrals to specialists or other healthcare providers as needed for comprehensive patient care.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Collaborated with medical staff to ensure seamless coordination of patient care and timely communication.

Pre- Registration Specialist

Revco Solutions
11.2023 - 03.2024
  • Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
  • Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating record
  • Organized patient files, ensuring easy access for medical professionals while maintaining strict privacy standards.
  • Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing, and coding questions.
  • Demonstrated excellent attention to detail when entering data into electronic health record systems, minimizing discrepancies between documents.
  • Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
  • Reduced errors in patient records by implementing a double-check system for data entry tasks.
  • Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
  • Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
  • Updated patient contact information to support accurate electronic medical records.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Completed registration paperwork, verifying accurate patient information.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Upheld HIPAA regulations and standards for protecting patient information.

Front Office Admin/Customer Service Specialist

OB/GYN Associates of Laredo
12.2016 - 09.2023
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

United High School
Laredo, TX
06.2014

Skills

  • File organization
  • Office organization
  • Filing
  • Document management
  • Call routing
  • Sensitive information handling
  • Exceptional communication
  • Problem-solving capacity
  • Time management proficiency
  • Phone and email etiquette
  • Microsoft office
  • Multitasking and organization
  • Documentation and recordkeeping
  • Schedule management
  • Data entry
  • Bookkeeping
  • Reception duties

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Office Coordinator

TIME Orthopedics
06.2025 - Current

Pre- Registration Specialist

Revco Solutions
11.2023 - 03.2024

Front Office Admin/Customer Service Specialist

OB/GYN Associates of Laredo
12.2016 - 09.2023

High School Diploma -

United High School

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