Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
Generic

Maria Carbajal

Chino,CA

Summary

Meticulous Medical Office Assistant with 2 years of hands-on experience. Keeps office running smoothly by handling appointment setting, using medical software applications and performing clerical duties. Caring, compassionate and always professional. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Courrier

Discount Courrier Service
06.2018 - Current
  • Provided accurate, valid and complete information by using the proper methods/tools
  • Followed communication procedures, guidelines and policies
  • Researched answers or solutions as needed.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.

Medical Office Administrator

Chaparral Medical Group
12.2022 - 10.2023
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Optimized patient flow within the clinic by coordinating with clinical staff for smooth transition between appointments and procedures.
  • Reviewed and sent medical records to other physicians upon request.
  • Extensive knowledge with using and navigating EHR systems Office Ally, Capella, Epic
  • Managed appointments, registrations and patient relations in busy Medical office.
  • Aided with prescription refill requests.
  • Verified benefits and worked with insurance companies to obtain payments.
  • Coordinated luncheons with Pharmaceutical Representatives.
  • Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.

Beauty Advisor

Estee Lauder, Macys
10.2008 - 03.2016
  • Provided accurate, valid and complete information by using the proper methods/tools
  • Met personal/team sales targets and call handling quotas
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Followed communication procedures, guidelines and policies.

Loss Prevention

JC Penny, Jc Penny
02.2006 - 09.2008
  • Followed communication procedures, guidelines and policies
  • Kept records of customer interactions, processed customer accounts and filed documents
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
  • Provided accurate, valid and complete information by using the proper methods/tools
  • Researched answers or solutions as needed.

Education

Medical Office Administration -

San Joaquin Valley College

Associate of Arts - Liberal Arts And General Studies

Victor Valley College
Victorville, CA
06.2009

High School Diploma -

Santa Fe High School
Santa Fe Springs, CA
05.2000

Skills

  • Able to multitask in a fast paced environment
  • Able to understand prefixes, suffixes and root words to create medical terms related to body position, planes and cellular structures
  • Answer telephones and direct calls to appropriate staff
  • Appointment scheduling
  • Check in and check out patients efficiently
  • Well-versed in greeting and interacting with patients and family members
  • Verifications and authorizations
  • Working knowledge of MS Word, Excel, Outlook, PowerPoint and Electronic Medical Records management system
  • Office procedures understanding
  • Follow-up skills
  • Managing patient records

Certification

  • CPR
  • HIPAA

Volunteer Experience

  • Church, Chino, 09/01/22, 11/01/23, Volunteer as an usher.
  • Kings Body Shop, Orange, 04/01/09, 08/01/17, Spoke to vehicle insurance representatives. Updated customer information electronically and on paper files.

Languages

Spanish
Full Professional

Timeline

Medical Office Administrator

Chaparral Medical Group
12.2022 - 10.2023

Courrier

Discount Courrier Service
06.2018 - Current

Beauty Advisor

Estee Lauder, Macys
10.2008 - 03.2016

Loss Prevention

JC Penny, Jc Penny
02.2006 - 09.2008

Medical Office Administration -

San Joaquin Valley College

Associate of Arts - Liberal Arts And General Studies

Victor Valley College

High School Diploma -

Santa Fe High School

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Maria Carbajal