Maria Cardenas
Phoenix,AZ
Summary
Strong bilingual medical front office professional who efficiently and accurately handles multiple simultaneous tasks. Outstanding skills in communicating compassionately with patients, navigating electronic health records, and complying with HIPAA and other legal requirements for the medical field. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
18
18
years of professional experience
Work History
Special Care Coordinator/Receptionist
District Medical Group
09.2023 - Current
- I started as a receptionist greeting over 200 patients per day. Duties included but not limited to check in and our patients, scheduling appointments, verifying insurance, collecting co-payments, scheduling interpreters, answering phones including operator line, directing patients to the corresponding clinic. One year later I transferred to Special Care Coordinator. To work on our new clinic, High Risk Infant Clinic. Receiving external referrals from hospital for infants that were in the NICU or considered high risk. Verified coverage and submitted prior authorization. Sent out referrals when needed.
Office manager
Clinica La Familia
06.2016 - 08.2023
- I began as a front desk receptionist, greeting and assisting patients to check in and out, taking payments, verifying insurances, scheduling appointments, answering phones, and providing exceptional customer service. In 2018 I was promoted to office manager leading a group of 25 employees, including five providers. Duties include but not limited to payroll, weekly work schedules, and yearly work schedule for providers, problem solving, making sure laboratory, pharmacy, front and back office are in order. Worked on claims to be properly billed to insurance.
Customer care Agent
Xerox Business Solutions
11.2007 - 05.2016
- My position was Bilingual Customer Care Agent, assisting clients with their health saving accounts. Problem solving, troubleshooting when login on to website, reviewing accounts. Assisted 60 to 120 calls on a daily basis, also assisted with their billing for health and/or dental premiums, reviewed accounts for missing, misapplied, and overpayments and process payments. Handled client’s personal information securely. Followed HIPPA Law
Education
Medical Administrative Assistant -
Bryman College
Reseda, CA08.2004
GED - undefined
Phoenix College
Phoenix, AZ06.2011
Skills
- Strong communication and interpersonal skills
- Verification of insurance
- PPO and HMO
- Appointment scheduling
- EMR system
- Faxing or emailing
- Reliable, efficient, and committed
- Able to multitask
- Attention to detail
- Caring and empathy
- Documentation
- Organizational skills
- Scheduling
Timeline
Special Care Coordinator/Receptionist
District Medical Group
09.2023 - Current
Office manager
Clinica La Familia
06.2016 - 08.2023
Customer care Agent
Xerox Business Solutions
11.2007 - 05.2016
GED - undefined
Phoenix College
Medical Administrative Assistant -
Bryman College
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