Maria Carranza
National City,California
Summary
Self-motivated Legal Assistant facilitates case management for law firms. Offers broad spectrum of legal services under attorney supervision. Manages highly confidential information with professionalism and integrity.
Overview
26
26
years of professional experience
Work History
Office Manager
Law Office of Joshua Teperson
San Diego, CA
01.2009 - Current
- Obtained, reviewed and summarized medical records at direction of trial attorneys, consulting outside experts and arranging for medical examinations when relevant to cases.
- Communicated pertinent information to clients via phone, email and mail.
- Used state and federal electronic filing systems.
- Collected case materials such as evidence, exhibits, motions and subpoenas.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered relevant information from clients regarding their workers' compensation case.
- Organized exhibits for use in hearings or trials before the Industrial Commission or Court of Appeals.
- Assisted attorneys during hearings by providing needed documents or materials.
- Attended mediations with attorneys to provide assistance with settlement negotiations.
- Provided administrative support to attorneys including scheduling appointments, preparing correspondence, filing documents and maintaining client contact lists.
- Interacted with clients via telephone and email to answer questions about their case status or provide updates on progress.
- Analyzed medical reports prepared by physicians evaluating injured workers' disability claims.
- Coordinated witness appearances at hearings or trials by sending subpoenas or arranging transportation.
- Investigated facts surrounding workers' compensation cases through interviews with witnesses or employers.
- Organized client calendars, prepared mailings and handled high call volumes.
- Interviewed clients and obtained vital case information to support associates.
- Entered client data into TimeMatters to manage records and customer relationships
- Prepared clients for appointments, depositions and testimony.
- Participated in client interviews, observed questioning process and documented information.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Coordinated subpoena services and other support activities for legal office.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Met with clients and attorneys to discuss case details and evidence.
- Contacted witnesses and scheduled interviews and evaluations.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Provided translation assistance for customers with limited English proficiency.
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Greeted customers warmly upon arrival at store locations or over the phone.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Took ownership of each call by listening attentively to understand individual needs.
- Followed up with customers after completion of transactions to ensure satisfaction.
- Monitored incoming emails from customers seeking support or advice.
- Displayed patience and understanding when dealing with difficult situations.
- Offered suggestions for alternative solutions if initial attempts failed.
- Adhered strictly to confidentiality guidelines when handling sensitive information.
- Practiced advanced foreign-language abilities to support customers' needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Shift Manager
Kentucky Fried Chicken
San Diego, CA
03.1998 - 11.2004
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Organized special events such as holiday sales or promotional campaigns.
Education
Vocational - Office Management
UEI College San Diego
San Diego, CA12-2008
Skills
- Administrative Support
- Data Entry
- Customer Service
- Office Management
- Workers compensation claims
- Workers' Compensation Forms
- Compensation plan management
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Data Collection
- Coordination
- Customer Relations
- Customer Relationship Management (CRM)
Languages
Spanish and English
Native/ Bilingual
Timeline
Office Manager
Law Office of Joshua Teperson
01.2009 - Current
Shift Manager
Kentucky Fried Chicken
03.1998 - 11.2004
Vocational - Office Management
UEI College San Diego
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