Hi, I’m
Maria Carranza
Elkhart,IN
Summary
Industrious, Self- motivated Leasing Agent bringing over 10 years of experience, Fluent in Spanish offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
19
years of professional experience
1
Certification
Work History
Berkshire Hathaway Home Services
Real Estate Broker Associate
06.2016 - Current
Job overview
- Coordinated appointments to show marketed properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Assisted clients in financial planning for purchase.
- Compared properties possessing similar features to determine competitive market prices.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Arranged for inspections and surveys of sold properties.
- Obtained agreements from property owners to place properties for sale with Berkshire Hathaway Home Services.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Attended closings
International Building Maintenance
Business Coordinator
02.2009 - Current
Job overview
- Manage office operations to ensure efficient workflow and communication.
- Implement improvements in administrative processes, enhancing overall productivity.
- Coordinate scheduling and resource allocation for various departmental needs.
- Oversee data management systems, ensuring accuracy and compliance with standards.
- Evaluate vendor performance to improve service delivery and cost effectiveness.
- Organize workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Invoice processing, reducing average payment turnaround time.
- Manage office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Manage employee productivity with effective time management strategies for daily tasks.
- Manage human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluate customer needs and feedback to drive product and service improvements.
- Help meet changing demands by recommending improvements to business systems or procedures.
- Conduct regular reviews of operations and identified areas for improvement.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspect service locations to verify proper equipment and cleaning procedures to ensure customer satisfaction.
Edward Rose And Son's (North Pointe Apartments)
Leasing Agent/Rent Roll
01.2013 - 02.2020
Job overview
- Performed background checks on apartment applicants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Minimized vacancy periods by collaborating to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Administered operations to handle the needs of more than 400 tenants across 408 units
- Escalated any major issues to the property manager for immediate remediation
- Kept meticulous records of all correspondence between management and tenants
- Distributed and followed up on tenant renewal notices
- Boosted occupancy by 98% by leveraging market knowledge and successful promotional strategies
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Toured property with prospective tenants and provided a wealth of information in regard to its key features
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements
- Oversaw monthly collections of over $300,000 in funds, maintaining high payment rates by building positive relationships with tenants
- Secured an average of 30+ rental agreements each month through follow-ups and reminder last-minute calls or if needed personal delivery
- Performed background, reference and credit checks as part of the screening process for prospective tenants
- Validated rental eligibility by using Yardi's verification process
- Recruited new residents through website advertising and marketing, resulting in leases
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Scheduled various contractors to complete needed work on vacant and occupied units
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Monitored advertising effectiveness by gathering information about market competition in the local area
- Used Yardi, MRI and datapoint to keep records of financial transactions and rental applications
- Invited prospects to fill out an application upon completion of the property tour
- Filed legal letters with attorneys
- Attended court hearings regarding evictions or non-rent payers.
- Completed statement balance letters and credit on account statement letters
- Completed resident rent roll ledger corrections to ensure the accuracy of payment and charges on resident accounts
- Performed individual resident account charge and payment audits to ensure the accuracy of additional amenity add-ons.
Edward Rose And Son's (Old Farm Apartments)
Leasing Agent
07.2010 - 10.2012
Job overview
- Conducted background and credit checks on 100's of applicants
- Showed tenants available apartments or model apartment, highlighting features and redirecting concerns to capture interest
- Maintained accurate records of all correspondence with and from tenants
- Contacted and followed up with tenants on renewal notices
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Encouraged prospective tenants to fill out applications after property tours
- Coordinated general maintenance and major repairs to keep facilities operational and attractive
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Checked rental eligibility by following Old Farm's verification process
- Settled tenant conflicts in the most effective manner possible
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
Concord Mall
Front Desk Receptionist
07.2006 - 07.2010
Job overview
- Assisted with administrative tasks, including filing, answering phones and clerical work
- Managed customer complaints and rectified issues to complete satisfaction
- Personally addressed and welcomed 100's of guests to business per day, improving overall customer service and engagement
- Assisted with event coordination and during mall events
Education
Brown Mackie College South Bend South Bend,IN
from Accounting
Indiana University, South BendSouth Bend, IN
Bachelor of Science from Business Administration
01-2028
Memorial High SchoolElkhart,IN
GED
05.2006
Skills
- Real Estate Broker licensed in Indiana
- Fair housing policies
- Fair housing laws knowledge
- Administrative support
- Background check conduction
- Training and development
- Move-in coordination
- Strategic planning
- Telephone and email etiquette
- Marketing and advertising
- Relationship building and retention
- Leasing and sales
- Maintaining occupancy level
- Clerical skills
- Microsoft Office
- Knowledge of leasing and market conditions
- Sales and marketing
- Property staging
- Home sale guidance
- CRM software use
- Property valuation
- Marketing techniques
- Real estate law
- Residential real estate
- Legal document preparation
- Property showing
- Property marketing
- Contract management
Timeline
Real Estate Broker Associate
Berkshire Hathaway Home Services
06.2016 - Current
Leasing Agent/Rent Roll
Edward Rose And Son's (North Pointe Apartments)
01.2013 - 02.2020
Leasing Agent
Edward Rose And Son's (Old Farm Apartments)
07.2010 - 10.2012
Business Coordinator
International Building Maintenance
02.2009 - Current
Front Desk Receptionist
Concord Mall
07.2006 - 07.2010
Brown Mackie College South Bend
from Accounting
Indiana University, South Bend
Bachelor of Science from Business Administration
Memorial High School
GED
Accomplishments
Received multiple awards for Listing and
sales leader, Gold and Diamond awards for Best of the Best in closing transactions, Turning shopping prospects into leases.