Maria Carrasco

Oversee the daily operations of the branch. Establish consistent processes, standards, and expectations for the branch to ensure ongoing performance within company, regulatory, and legal requirements. Manage and monitor the financial performance and overall profitability of the branch.

• Assessed employee performance and developed improvement plans.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Working with Fleet department to manage drivers, DOT licensure requirements, maintain records and reconciliation of fuel cards as needed.
• Oversaw day to day operations for field and office staff members, ensuring all scheduling needs are met.
• Oversee onboarding and ensure that all necessary safety training is complete for field employees.
• Planning, scheduling, and promoting office events, including meetings, interviews, orientations, and training sessions.

The daily duties and responsibilities of branch operations managers include directing all organizational facets, including procurement, customer care, human resources, administration, and sales.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Managed the Regional Scheduling Coordinators and Scheduling Coordinators for 38 branches.

• Maintain confidentiality regarding all employee disciplinary, medical, and personal matters
• Approve timecards and act as liaison between branch and HR/Payroll departments
• Complete and maintain necessary paperwork for HR (transfers, pay changes, coaching/counseling, PIPs, bonus submissions, etc.)
• Assisted assist the leadership team in the recruitment, hiring, and training, of new staff, in addition to improving policies, systems, and procedures.
• Over saw day to day responsibilities to maximize crew capacity and installs.
• Building and expanding on skills by engaging in educational opportunities for new hires and improving procedures for existing employees.

I assisted in general office needs, payroll processing, fleet management, coordinated rental equipment and all relevant paperwork. Outside of day-to-day duties, I assisted with and/or manage casework, pick up or drop off permits, and assisted the dispatch team.

• Assisted team with travel arrangements, expense reports, field bonuses, etc. as needed.
• Maintained clean and safe office environment through coordination of vendors.
• Oversee onboarding and ensure that all necessary safety training is complete for field employees.
• Planning, scheduling, and promoting office events, including meetings, interviews, orientations, and training sessions.
• Working with Fleet department to manage drivers, DOT licensure requirements, maintain records and reconciliation of fuel cards as needed.

Coordinated 200+ new contracts all the way to project completion. I was the customer point contact for the entirety of the project, submitted permits, interconnection applications and HOA's. We would also schedule the install and inspection, while also scheduling any additional scope of work needed, service upgrades, trenching, etc.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Managed an active pipeline of solar projects, ensuring my pipeline will see timely progress across each stage, and a goal of contract submission to solar installation in under 60 days.
• Collaborate in a cross-functional teamwork environment with various departments such as Sales, Field Operations, Legal, etc.
• Review, prepare, and submit all permit packages in accordance with Authorities Having Jurisdiction ('AHJ') requirements.
• Review, prepare and submit all interconnection and HOA applications in accordance with Utility regulations and HOA guidelines.