Maria Carrazco-Escobar
Coalinga,CA
Summary
Results-driven Supervisor experienced in structuring programs and administering benefits in fair and equitable fashion. Diplomatic, articulate, and decisive with the capability to build and develop productive relationships with internal and external stakeholders. Desiring to offer expertise in the HR field and excellent judgment in a challenging role with POM Wonderful.
Overview
25
25
years of professional experience
Work History
Benefits Administrator
Wonderful Pistachios and Almonds
01.2023 - Current
- Coordinates benefits processing tasks, including enrollment, plan changes, disability, life, and other claims.
- Prepares and outlines presentations and reports for senior staff and employee population.
- Writes difficult and complex professional correspondence in a variety of matters.
- Interprets and communicates company policies, processes, and procedures.
- Liaison between Worker’s Compensation, Employee Relations, and other departments
- Partners with other departments to successfully implement initiatives throughout departments.
- Ensures timely processing of life event changes, diligently updating employee records as needed.
- Assists employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintains strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviews benefits paperwork for accuracy and completeness.
- Collaborates closely with Leave of Absence Department to ensure proper documentation and adherence to company policies.
- Calculates deductions and disability payments.
- Supports the payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Manages annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Streamlines benefits enrollment procedures for improved employee experience and reduced processing time.
- Facilitates seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Analyzes benefit utilization data to identify areas for improvement and recommend program enhancements.
- Partners with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Develops effective communication materials to educate employees on available benefit options and changes in policies.
- Contributes significantly toward continuous improvement initiatives within the Benefits Administration function by proactively identifying areas of opportunity and implementing process improvements.
- Maintains compliance with federal and state regulations by conducting regular audits of benefit programs.
- Enhances employee satisfaction by efficiently managing benefits administration processes.
- Coordinates wellness initiatives, fostering a healthy work environment, and promoting employee engagement in personal wellbeing.
- Improves the accuracy of benefits data through meticulous record-keeping and timely updates in the HRIS system.
Quality Supervisor
Wonderful Pistachios and Almonds
07.2021 - 01.2023
- Streamlined pistachio quality control practices
- Conceptualized a silo selection process
- Spearheaded harvest grading as well as shipping point inspection
- Recommended and wrote production run rules for each specific USDA standard
- Maintained consistent quality standards.
Production Zone Leader
Wonderful Pistachios and Almonds
05.2005 - 01.2021
- Supervised and coordinated the work of 30 direct reports
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Cultivated a culture of empowerment to help employees better meet customer needs with minimal oversight
- Reduced process gaps, effectively managing and training over 100 employees on best practices to ensure optimal productivity through continuous improvement.
Office Manager & Executive Assistant
Gold Coast Pistachios
07.1999 - 05.2005
- Managed and coordinated a small administrative team and assigned duties accordingly
- Managed workforce, time, and schedules
- Executed requests from the President and General Manager
- HR Generalist and Worker’s Compensation Liaison.
Education
Bachelor of Science - Business Management
University of Phoenix
08.2018
Certificates of Achievement - Bus. Mgmt.Bus. BookkeepingComputer Info. SystemsBus. Retail Mgmt.
West Hills Community College District
05.2015
Associate of Science - Business Administration
West Hills Community College District
05.2013
Skills
- Bilingual – English/Spanish
- CA Employment Law
- Human Resources Background
- Engagement Activities
- Continuous Improvement Mindset
- Microsoft Office Suite Familiarity
- Issue and Conflict Resolution
- Reliable and Trustworthy
- Outstanding Resilience
- Strong Analytical Thinking
- Regulatory Compliance
- Highly Adaptable
Languages
Spanish
Professional Working
Timeline
Benefits Administrator
Wonderful Pistachios and Almonds
01.2023 - Current
Quality Supervisor
Wonderful Pistachios and Almonds
07.2021 - 01.2023
Production Zone Leader
Wonderful Pistachios and Almonds
05.2005 - 01.2021
Office Manager & Executive Assistant
Gold Coast Pistachios
07.1999 - 05.2005
Bachelor of Science - Business Management
University of Phoenix
Certificates of Achievement - Bus. Mgmt.Bus. BookkeepingComputer Info. SystemsBus. Retail Mgmt.
West Hills Community College District
Associate of Science - Business Administration
West Hills Community College District
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