Maria Carrillo
Bridgeport,CT
Summary
Bilingual house cleaner with experience completing wide range of housekeeping duties. Gifted at using cleaning equipment and supplies to sanitize and remove dirt and grime. Motivated and independent worker with strong problem-solving skills.
Reliable house cleaner enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
House Cleaner
Self-employees
Bridgeport, CT
12.2019 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Dusted picture frames and wall hangings with cloth.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to requests from patrons for linens and toiletries.
- Restocked linen and cycled towels and sheets in full-service hotel-based spa.
- Developed appropriate floor care plan maintenance programs for each household by taking into account different requirements for different types of floors.
- Made organic cleaning products to eliminate dangerous, harmful chemicals.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Managed over 30 customer calls per day.
- Increased sales by 15%.
Golf Course Attendant
Metropolis Country Club
White Plains, NY
05.2019 - 08.2019
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged positively with clients while cleaning woman's changing area and common areas.
- Kept building entryway glass clean and polished for professional presentation.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Responded to requests from patrons for linens and toiletries.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed spot-cleaning on furniture stains.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Wash all pool towels.
Barista
Dunking' Donuts
Fairfield, CT
10.2017 - 09.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Shift Manager
McDonald's Restaurant
Bridgeport, CT
04.2015 - 06.2017
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Trained back-up associates and led crew members in managing operations of storefront.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Evaluated employee performance and coached and trained to improve weak areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Set overall vision and provided team leadership.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Completed after shift review reports to remind supervisors of completed work.
- Measured team performance and reported metrics to leadership team members.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Car Wash Attendant
Vip Carwash And Lube
Stratford, CT
01.2012 - 09.2014
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Maintained and managed inventory for cleaning products.
- Increased sales by 25% by upselling and recommending services and products to customers.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Answered phone calls and returned voicemails.
- Accurately completed charge logs and batched credit card reports at day end.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis
Waitress
La Poblanita Mexican Restaurant
Bridgeport, CT
11.2010 - 08.2011
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Checked identification for minimum age for sale of alcoholic beverages.
Cashier
Burger King
Bridgeport, CT
03.2010 - 07.2010
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Bassick High School
Bridgeport, CT06.2013
Skills
- Employee Coaching and Motivation
- Customer Service
- Supply Chain Management
- Cash Handling
- Microsoft Office
- Interpersonal Skills
- POS Transactions
- Accurate Money Handling
- Meeting Production Goals
- Self control
- Honesty
- Organization
- Conceptual skill
- Business Knowledge
- Leadership
- Techinical Skill
- Folding clean laundry
- Sorting and washing laundry
- Techinical Skill
- Conceptual skill
- Business Knowledge
- Leadership
- Techinical Skill
- Conceptual skill
- Business Knowledge
- Leadership
- Techinical Skill
Certification
- Certified owner, Maria's Housekeeping services - 3 years.
- CM - Certified Manager Certification
- EHS - Environmental Health and Safety Professional
Languages
Spanish
Full Professional
Timeline
House Cleaner
Self-employees
12.2019 - Current
Golf Course Attendant
Metropolis Country Club
05.2019 - 08.2019
Barista
Dunking' Donuts
10.2017 - 09.2018
Shift Manager
McDonald's Restaurant
04.2015 - 06.2017
Car Wash Attendant
Vip Carwash And Lube
01.2012 - 09.2014
Waitress
La Poblanita Mexican Restaurant
11.2010 - 08.2011
Cashier
Burger King
03.2010 - 07.2010
High School Diploma -
Bassick High School
Similar Profiles
SUMMER NICOLE STRINGERSUMMER NICOLE STRINGER
Online Retailer at Self-employeesOnline Retailer at Self-employees
Clayton BarrettClayton Barrett
Home Remodeler at Self-employeesHome Remodeler at Self-employees
Summer ChatwinSummer Chatwin
Sole Proprietor at Self-employeesSole Proprietor at Self-employees
Thi PhamThi Pham
Babysitter at Self-employeesBabysitter at Self-employees
Camisha HinesCamisha Hines
Teacher's Assistant at The Goddard School For Early Childhood DevelopmentTeacher's Assistant at The Goddard School For Early Childhood Development