Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Carrillo

Summary

Dynamic beauty industry professional with extensive experience as the owner of MC Lash Studio & Beauty Bar, LLC. Proven customer relations and team leadership track record, enhancing client satisfaction through exceptional service and streamlined operations. Bilingual and adaptable, I excel in fostering strong client relationships and driving business growth through effective marketing strategies.

Overview

17
17
years of professional experience

Work History

Owner

MC Lash Studio & Beauty Bar, LLC.
01.2016 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong client relationships, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring team members completed all tasks accurately and efficiently.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
  • Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.

Salon Manager/Master Lash Artist

Roque Beauty Lounge / The Lashe Spot
04.2011 - 02.2015
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Maintained general appointment calendar and set shift schedules.
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.

Assistant Manager

Headmasters Hair Salon
01.2008 - 10.2011
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Cosmetology -

Steven Papageorge Hair Academy
Chicago, IL
04-2007

Skills

  • Fluent bilingualism
  • Customer relations
  • Small business operations
  • Team leadership
  • Time management
  • Exceptional interpersonal communication
  • Adaptable mindset

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Owner

MC Lash Studio & Beauty Bar, LLC.
01.2016 - Current

Salon Manager/Master Lash Artist

Roque Beauty Lounge / The Lashe Spot
04.2011 - 02.2015

Assistant Manager

Headmasters Hair Salon
01.2008 - 10.2011

Cosmetology -

Steven Papageorge Hair Academy

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