Maria Carrion
Laredo,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Flexible hard worker ready to learn and contribute to team success.
Overview
10
10
years of professional experience
1
1
Language
Work History
Front Desk Receptionist
Laredo Spine Medical Center
Laredo, TX
09.2023 - Current
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Customer Service Representative
Cabrera Llamas Forwarding
Laredo, TX
01.2022 - 09.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Organized and monitored shipment of products in accordance with customer requirements.
Patient Care Coordinator
Athletico Physical Therapy
Dallas, TX
01.2018 - 11.2020
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Demonstrated flexibility during changes to patient care practice.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assured regulatory compliance and professionalism across patient service.
- Identified potential problems and patient care trends.
- Completed insurance verifications and claim forms for patient intake and processing.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Navigated through multiple online systems to obtain documentation.
- Accessed third-party insurance databases to identify coverage of benefits.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Determined liability, compensability, and benefits due on each claim.
- Administered workers' compensation program covering injured employees.
- Investigated worker's compensation claims to determine validity of each claim.
- Conducted independent research on local state laws pertaining to workers' compensation policies and procedures.
Lead Medical Assistant
Medico MD
Dallas, TX
01.2014 - 06.2018
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Assisted patients with registration, new patient paperwork and check-out process.
- Closed and submitted patient insurance claims at end of shift.
- Performed administrative duties such as filing, billing and coding of insurance claims.
- Assisted physicians in performing minor surgeries or procedures when needed.
- Assisted in organizing laboratory tests, X-rays and other diagnostic procedures.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.
- Monitored inventory levels of medical supplies and equipment in order to maintain adequate stock at all times.
- Managed front office operations, including scheduling patient appointments and managing patient records.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Provided guidance and support for new employees during their orientation period.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Verified collection orders and communicated discrepancies to nurses.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Education
GED -
Everest Collage
Dallas04-2013
Skills
- Inventory Control
- Cash Handling
- Guest Relations
- File Management
- Appointment confirmation
- Database coordination
- Patient Flow Management
- Insurance Practices
- Appointment Scheduling
- Insurance Verification
- Office Administration
- Claims Processing
- Electronic Health Records Management
- Clinical Leadership
- Infection control procedures
- Conflict resolution techniques
- Patient education and counseling
- Critical thinking abilities
- Inventory and supply management
- Patient Care Coordination
- HIPAA Compliance
- Data Entry
- Patient Scheduling
- Payment Collection
- Inventory Management
- Phlebotomy
Languages
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Receptionist
Laredo Spine Medical Center
09.2023 - Current
Customer Service Representative
Cabrera Llamas Forwarding
01.2022 - 09.2023
Patient Care Coordinator
Athletico Physical Therapy
01.2018 - 11.2020
Lead Medical Assistant
Medico MD
01.2014 - 06.2018
GED -
Everest Collage
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