Maria Carroca
Ledyard,CT
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Coastal Gourmet Catering, showcasing strong leadership and effective communication. Demonstrated excellence in safe food handling and fostering team collaboration. Achieved notable efficiency in high-pressure environments, significantly improving event execution and client contentment. Personable professional offering demonstrated success in cultivating team-oriented environments. Focused on efficiently delivering quality service. Desire to bring hardworking nature, positive attitude and [Skill] abilities to new position with increased responsibility. Friendly [Job Title] with experience in order taking, payment processing and food safety. Contributes to team success by working hard, taking on extra work and meeting customer needs. Great at managing time and helping fellow workers.
Overview
9
9
years of professional experience
Work History
Counter Person
Mystic Market
08.2023 - 07.2024
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Demonstrated knowledge and applied proper food handling standards.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
Banquet Manager/ Server
Coastal Gourmet Catering
06.2015 - 07.2024
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for [Number]-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
Education
High School Diploma -
Stonington High School
Pawcatuck, CT06.1992
Skills
- Excellent work ethic
- Team Player
- Workplace Safety
- Maintaining cleanliness
- Accuracy and efficiency
- Goal-oriented mindset
- Cash Handling
- Effective Communication
- Safe Food Handling
Timeline
Counter Person
Mystic Market
08.2023 - 07.2024
Banquet Manager/ Server
Coastal Gourmet Catering
06.2015 - 07.2024
High School Diploma -
Stonington High School
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