Maria Carvajal Rodriguez

• Responded proactively and positively to rapid change.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Tracked customer service cases and updated service software with customer information.

Providing exceptional guest service by courteously answering phones,greeting guests, and making appointments. Maintain a clean and neat facility for every one of our Spa clients. Provide outstanding customer service skills, anticipating guest’s needs and assuring each guest has a wonderful Spa experience. Provide spa product information.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Manage orientation, training, and relocation for new faculty staff. Coordinate various faculty searches and maintain faculty search database. Assist students with course selection, study habits, and career selection. Work with parents, teachers, and counselors to address students' behavior, academic, and other problems. Update lesson content and instruction methodology. Create the development of training modules and programs.

• Coordinated florists, photographers, and musicians for events.
• Analyzed event costs to identify areas of improvement and cost savings.
• Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the events experience.
• Increased event attendance by strategically marketing and promoting events through various channels.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Participated in strategy development and planning to grow organizing program and advance campaigns.
• Evaluated and selected service providers and vendors according to customer requirements.
• Coordinated schedules and timelines for events.
• Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
• Reviewed event bills to confirm accuracy and approve payment.
• Trained and supervised event staff to complete tasks on time.

Provide administrative support to ensure the efficient operation of the University. Prepare and modify documents including correspondence, reports, drafts, memos, and emails. Perform data entry tasks and maintain accurate records. Assist in the preparation of regularly scheduled reports. Develop and maintain a filing system.

Assist Human Resources Manager in policy formulation, hiring, and scheduling job interviews. Coordinate orientation and training sessions for new employees. Ensure smooth communication with employees and timely resolution of their queries. Maintaining employee database and responding to emails for the Human Resources department. Maintain proper records of
employee attendance and leaves of absence.