Maria Casas
Hailey,ID
Summary
Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable Bank Associate with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.
Seasoned Bank Teller well-versed in customer care and in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 15 years of progressive experience in retail banking.
Overview
16
16
years of professional experience
Work History
Bank Clerk
Zions Bancorporation
Hailey, ID
01.2009 - 01.2022
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Bank Teller
Idaho Independent Bank
Hailey, ID
07.2008 - 12.2008
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Placed orders for customer checks and verified starting numbers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
Bank Teller
Pioneer Federal Credit Union
Hailey, ID
01.2006 - 07.2008
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
Skills
- Consumer banking specialist
- Spanish speaking
- Loans
- Compliance, banking laws and regulations
- 40 WPM typing speed
- Excellent time management skills
- Cash handling expertise
- Cheerful
- Positive
- Rapid data entry skills
- Savvy relationship-builder
- Cash Handling
- Night and safe deposit procedures
Timeline
Bank Clerk
Zions Bancorporation
01.2009 - 01.2022
Bank Teller
Idaho Independent Bank
07.2008 - 12.2008
Bank Teller
Pioneer Federal Credit Union
01.2006 - 07.2008