Maria Casiano Cruz
Grand Prairie
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Plano
05.2023 - Current
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assigned work and monitored performance of project personnel.
Department Head
Hobby Lobby
Plano
06.2021 - Current
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Worked closely with sales associates to complete tasks.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
Shift Manager
Popeyes Louisiana Chicken
Lewisville
07.2012 - 12.2024
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Resolved conflicts between employees or customers in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Maintained cleanliness and organization of work area.
Education
High School Diploma -
Lewisville High School
Lewisville, Texas07-2013
Some College (No Degree) -
Texas Woman's University
Denton, TXSkills
- Project management
- Inventory control
- Conflict resolution
- Performance monitoring
- Customer service
- Employee training
- Communication skills
- Decision making
- Problem solving
- Team leadership
- Staff training and development
- Closing oversight
- Customer service and satisfaction
- Fluent in Spanish language
Timeline
Assistant Manager
Hobby Lobby
05.2023 - Current
Department Head
Hobby Lobby
06.2021 - Current
Shift Manager
Popeyes Louisiana Chicken
07.2012 - 12.2024
High School Diploma -
Lewisville High School
Some College (No Degree) -
Texas Woman's University