Maria Caso
Summary
Dynamic healthcare operations leader with extensive experience at the University of Miami, driving patient satisfaction and compliance through strategic planning and team leadership. Proven track record in optimizing clinic workflows and enhancing revenue cycle management, resulting in a 10% increase in efficiency. Skilled in regulatory oversight and staff development.
Overview
35
35
years of professional experience
Work History
Sr. Practice Manager
University of Miami
01.2024 - Current
- Managed daily operations of Head and Neck department across multiple locations.
- Oversaw efficient scheduling of patient appointments for clinics and surgeries.
- Developed and coordinated training programs for office and clinic personnel.
- Supervised scheduling support staff to enhance patient access and satisfaction.
- Monitored employee performance, setting goals and conducting evaluations.
- Implemented inventory control system for practice supplies and materials.
- Liaised with stakeholders to facilitate contracts and approvals for division needs.
- Ensured compliance with university policies through effective internal controls.
Medical Center Administrator
Elevance- Wellmax Medical Center, Miami
Miami
01.2022 - 05.2023
- Optimized daily operations of a Medicare Managed Care Facility, enhancing efficiency across multiple departments.
- Supervised diverse teams including associates, assistants, and coordinators to ensure seamless medical center functions.
- Coordinated administrative tasks, effectively assigning staff to meet workload demands.
- Streamlined office operations by implementing efficient procedures for bookkeeping, payroll, and information management.
- Monitored patient registration processes and HEDIS measures to enhance service quality.
- Directed internal practice operations to achieve a 10% boost in efficiency and patient satisfaction.
- Ensured compliance with Inspection Control and OSHA Regulations, maintaining safe practice standards.
- Partnered with Wellness Administrator to organize patient events, raising satisfaction levels.
Office Manager
Cano Health
10.2017 - 05.2021
- Managed daily operations of Medicare Managed Care Center, overseeing multiple offices and call center.
- Coordinated administrative functions, monitoring workflow and allocating staff based on demands.
- Conducted staff training sessions to enhance performance and maintain employee morale.
- Organized facility records and monitored work schedules while managing budgetary planning.
- Processed payroll for employees and physicians, ensuring accurate financial reporting.
- Oversaw patient scheduling, insurance verification, and resolution of medical records issues.
- Served as primary contact for patients and addressed external customer complaints promptly.
- Collaborated with Marketing Department to develop strategies for increasing membership retention.
Office Manager
Mount Sinai Medical Center
02.2009 - 05.2014
- :
- Managed operations of hospital-based multispecialty practice, supervising cross-functional teams.
- Implemented strategies enhancing patient access while ensuring regulatory adherence.
- Optimized office workflow by delegating tasks according to workload demands.
- Supervised daily staff activities to maintain operational accuracy and completeness.
- Resolved patient inquiries, acting as liaison between physicians and patients for effective communication.
- Conducted annual evaluations for staff, ensuring performance meets standards.
- Scheduled staff to ensure optimal departmental coverage and efficiency.
- Ensured compliance with JCAHO standards by monitoring office procedures and records.
Office Manager
Dr. Robert Pickard, M.D.
08.1990 - 05.2002
- Managed daily operations of Otolaryngology practice, enhancing patient satisfaction and loyalty.
- Oversaw adult and pediatric practice management, ensuring optimal performance.
- Prepared and managed grants for non-profit organization, securing necessary funding.
- Processed payroll, reviewed daily collection batches, prepared deposits, and ordered medical supplies.
- Handled insurance billing and collections to streamline revenue cycle operations.
- Scheduled patient appointments and addressed inquiries to improve service efficiency.
- Ensured compliance with OSHA, Biomedical Waste, and other regulatory requirements.
- Maintained office and medical equipment through troubleshooting and preventative maintenance.
Education
Bachelor of Arts - Healthcare Adinistration
Miami Dade College
Miami, FLSkills
- Healthcare operations management
- Patient relations and team leadership
- HIPAA compliance and regulatory oversight
- Medical staff coordination
- Revenue cycle management
- Clinic workflow optimization
- Strategic planning and financial reporting
- Medical billing and coding
- Policy development and quality assurance
- Budget oversight and development
- Staff training and development
- HEDIS compliance
Timeline
Sr. Practice Manager
University of Miami
01.2024 - Current
Medical Center Administrator
Elevance- Wellmax Medical Center, Miami
01.2022 - 05.2023
Office Manager
Cano Health
10.2017 - 05.2021
Office Manager
Mount Sinai Medical Center
02.2009 - 05.2014
Office Manager
Dr. Robert Pickard, M.D.
08.1990 - 05.2002
Bachelor of Arts - Healthcare Adinistration
Miami Dade College