MARIA CASSAN
San Angelo,TX
Summary
Dynamic professional with extensive experience in housekeeping and customer service at Fairwinds Spokane. Demonstrated expertise in team leadership and infection control, maintaining high standards of cleanliness and safety. Recognized for training new staff and improving operational efficiency, enhancing resident satisfaction. Committed to delivering excellence in service.
Overview
12
12
years of professional experience
Work History
Housekeeper
Fairwinds Spokane
Spokane, WA
02.2021 - 05.2025
- Communicated effectively with team members about daily assignments and task progress.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced dirty linens with clean items according to established standards of quality control.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked apartments to ensure they met standards for cleanliness and tidiness.
- Report any maintenance issues or damage found in the apartments.
- Organized storage areas for efficient access to materials and supplies.
- Maintained the cleaning cart with supplies.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Responded promptly to requests from residents and other departments.
- Cleaned residents' apartments, including vacuuming carpets and dusting furniture.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Followed safety procedures when using chemical cleaners and power equipment.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
- Removed trash, recycling and linens from rooms to transport to designated areas.
Laundry Attendant
Holiday Inn
Spokane, WA
07.2020 - 12.2020
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
- Ensured that all wash loads are balanced before starting the cycle.
- Provided excellent customer service at all times.
- Measured correct amount of chemicals required for each load.
- Removed lint from dryer screens after each load.
- Stocked shelves with freshly laundered items in an orderly fashion.
- Performed routine maintenance tasks on washers, dryers and other related equipment.
- Inspected linen for tears or stains and treated them accordingly.
- Cleaned the laundry room and equipment regularly according to safety standards.
- Folded sheets, blankets, towels and other linens neatly before storing in designated areas.
- Transported clean linens using carts or dollies between different locations within the facility.
- Kept inventory records of linen supplies such as detergents and bleach.
- Operated industrial washing machines, including loading and unloading laundry from washers.
- Identified stains on fabrics and applied appropriate stain removal solutions to remove them.
- Set temperature controls on dryers according to instructions on garment labels.
- Transported laundry in carts and sorted dirty items by load type.
- Folded clean laundry and placed into stacks in specified areas for distribution.
- Assisted with additional housekeeping tasks during staffing shortages.
- Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
- Loaded carts with clean linen to transport to designated storage areas.
- Inspected laundry for damage or stains to repair or pre-treat.
- Hung curtains, drapes and pants on stretch frames to properly dry.
Cashier
WinCo Foods
Spokane, WA
03.2020 - 07.2020
- Reported discrepancies between register totals and actual money received to supervisors.
- Upheld knowledge of current promotions, policies regarding payment and exchanges.
- Processed customer payments using cash, credit cards, and other payment methods.
- Operated cash registers to process sales transactions accurately.
- Verified the age of customers purchasing alcohol and tobacco products.
- Demonstrated strong communication skills when interacting with customers.
- Ensured proper security protocols were followed at all times.
- Followed established guidelines for issuing coupons, discounts, refunds.
- Maintained cleanliness of checkout area throughout shift.
- Greeted customers and answered questions in a courteous manner.
- Performed opening and closing duties such as counting money in the register drawer.
- Complied with safety regulations in accordance with company policy.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
Private Caregiver/CNA, Labor and Delivery
LaRue's Family
Artesia, NM
06.2015 - 08.2019
- Conducted regular safety assessments of homes in order to identify any potential hazards that could cause harm.
- Performed light housekeeping duties such as laundry, tidying up living spaces and changing bed linens.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided emotional support to clients who were dealing with depression or anxiety issues related to aging or health conditions.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Collaborated with physicians, nurses, family members and other healthcare professionals to ensure quality patient care.
- Researched medical information online when needed in order to provide additional insight into a client's condition.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
- Ambulated individuals around home, public, and medical locations.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Contributed to case reviews of client status and progress.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Cashier/General Store Manager
Brewer Oil Co.
Artesia, NM
11.2013 - 08.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
Sales Manager
Aaron's Sales and Lease
Artesia, NM
09.2014 - 06.2015
- Implemented process changes to streamline sales department workflow.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Collaborated with marketing team to create promotional materials for target customers.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Achieved company growth and brand development through market expansion and sales.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Faith Christian Academy of Carlsbad NM
Carlsbad, NM05-2013
Skills
- Team leadership
- Customer service
- Patient care
- Vital signs monitoring
- Personal hygiene assistance
- Safety procedures
- Problem solving
- Housekeeping standards
- Training and coaching
- Multitasking and organization
- Compassionate communication
- Health monitoring
- Medication assistance
- Industrial equipment operation
- Mobility assistance
- Meal preparation
- Care plan implementation
- Cleaning techniques and standards
- Surface sanitization
- Chemical safety procedures
- Team collaboration and teamwork
- Maintenance reporting
- Infection control practices
- Restroom detailing and deep cleaning services
- Inventory control and management
- Laundry operations
Languages
Spanish
Professional
English
Professional
Timeline
Housekeeper
Fairwinds Spokane
02.2021 - 05.2025
Laundry Attendant
Holiday Inn
07.2020 - 12.2020
Cashier
WinCo Foods
03.2020 - 07.2020
Private Caregiver/CNA, Labor and Delivery
LaRue's Family
06.2015 - 08.2019
Sales Manager
Aaron's Sales and Lease
09.2014 - 06.2015
Cashier/General Store Manager
Brewer Oil Co.
11.2013 - 08.2015
High School Diploma -
Faith Christian Academy of Carlsbad NM
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