Maria Castaneda
Kent,WA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally's Beauty Supply
02.2023 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper at-home care to ensure long-lasting color vibrancy and health of their hair.
Secretary
Pacific Southwest Remodel LLC
06.2021 - 12.2023
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Scheduled appointments and conducted follow-up calls to clients
- Completed accurate daily report documents, memos, and invoices
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Sales Associate
Bath and Body works
02.2022 - 05.2023
- Stocked and replenished merchandise according to store merchandising layouts
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Helped customers with questions, problems, and complaints in person and via telephone
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service.
Sortation Associate
Amazon Warehouse
03.2020 - 05.2020
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights, and hazardous chemical handling
- Operated a variety of conveyors, moving packages in and out of loading dock areas safely and efficiently
- Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release
- Informed management immediately of sorting issues, conveyor problems, and safety concerns.
Sales Associate
Payless ShoeSource Inc
09.2019 - 01.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Helped customers complete purchases, locate items, and join reward programs
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Opened and closed the store independently and prepared nightly bank drop for a manager
- Issued receipts and processed refunds, credits, or exchanges.
Crew
Papa Murphy's
02.2016 - 07.2016
- Provided excellent customer service by greeting customers and meeting quality expectations
- Assisted other team members to achieve goals
- Took orders, prepared meals, and collected payments
- Kept food preparation area, equipment, and utensils clean and sanitary
- Became familiar with products to answer questions and make suggestions
- Prepared products following restaurant, health, and safety standards and procedures
- Collaborated with team members to complete orders.
Education
High School Diploma -
The American Academy
Skills
- Strong Organizational Skills
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Social skills
- Customer Service
- Workplace safety
- Problem-solving skills
- Packaging and Labeling
- Leadership
- Pattern Recognition and Critical Thinking
- Flexibility and Adaptability
Certification
- Paul Mitchell The School - Cosmetologist
Languages
English
Spanish
Timeline
Beauty Advisor
Sally's Beauty Supply
02.2023 - Current
Sales Associate
Bath and Body works
02.2022 - 05.2023
Secretary
Pacific Southwest Remodel LLC
06.2021 - 12.2023
Sortation Associate
Amazon Warehouse
03.2020 - 05.2020
Sales Associate
Payless ShoeSource Inc
09.2019 - 01.2020
Crew
Papa Murphy's
02.2016 - 07.2016
High School Diploma -
The American Academy