A self-motivated, bilingual, Mortgage Processor, with proven success in a high volume, fast-paced environment, meeting production goals & deadlines, while consistently earning stellar quality control reviews & multiple recognitions from clients & teammates, for exceeding customer service expectations. Nineteen years of experience in lending includes processing, closing, funding, underwriting & auditing, conventional, portfolio/exception, FHA, VA & home equity loans. Key strengths demonstrated in customer service, analytical skills, organizational skills, attention to detail, problem resolution & quality control.
Managed a multi-state loan pipeline of 100+ loans & assisted the Wholesale Business Partners & inside operations staff in the coordination of all functions related to the processing & closing of all loans.
Monitored key transaction dates & communicated with Brokers, Account Executives & vendors on outstanding documentation required to meet contract deadlines & lock expirations.
Responded to Broker calls & emails promptly, addressed their questions & concerns & escalated issues & errors to the assigned Underwriter & Dept. Managers when necessary.
Reviewed documentation & cleared or updated conditions pertaining to disclosures, credit inquiries, appraisals, title work, flood certifications, insurance & payoffs, for compliance with lender & program guidelines.
Ordered CDs, coordinated closings & conducted pre-closing reviews.
Maintained a zero percent error rate on quality control reviews.
Approved, declined or counter offered conventional loans using automated underwriting recommendations (DU/LP) & manual underwriting guidelines.
Reviewed & analyzed individual loan applications, credit, income, asset & other supporting documents, title work & appraisals, for compliance with lender, investor & federal/state guidelines & to ensure repayment.
Collaborated with clients & teammates to identify potential alternatives & solutions to difficult loans.
Trained Jr. Underwriters on lender workflow & guidelines.
Assisted the auditing dept. in pre-closing quality reviews to ensure compliance with guidelines & provided feedback to avoid potential salability issues.
Completed all underwriting & auditing assignments in a timely manner with a zero percent error rate on local & corporate quality control audits.
PC Proficiency in MS Word, Excel & Outlook
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