Summary
Overview
Work History
Education
Skills
Timeline
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Maria Caste

Experienced Mortgage Processor
Tampa,FL

Summary

A self-motivated, bilingual, Mortgage Processor, with proven success in a high volume, fast-paced environment, meeting production goals & deadlines, while consistently earning stellar quality control reviews & multiple recognitions from clients & teammates, for exceeding customer service expectations. Nineteen years of experience in lending includes processing, closing, funding, underwriting & auditing, conventional, portfolio/exception, FHA, VA & home equity loans. Key strengths demonstrated in customer service, analytical skills, organizational skills, attention to detail, problem resolution & quality control.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Client Relations Manager

Caliber Home Loans Inc
St. Petersburg, FL
04.2014 - 01.2022

Managed a multi-state loan pipeline of 100+ loans & assisted the Wholesale Business Partners & inside operations staff in the coordination of all functions related to the processing & closing of all loans.

Monitored key transaction dates & communicated with Brokers, Account Executives & vendors on outstanding documentation required to meet contract deadlines & lock expirations.

Responded to Broker calls & emails promptly, addressed their questions & concerns & escalated issues & errors to the assigned Underwriter & Dept. Managers when necessary.

Reviewed documentation & cleared or updated conditions pertaining to disclosures, credit inquiries, appraisals, title work, flood certifications, insurance & payoffs, for compliance with lender & program guidelines.

Ordered CDs, coordinated closings & conducted pre-closing reviews.

Maintained a zero percent error rate on quality control reviews.

Underwriter II

SunTrust Mortgage Inc.
Tampa, FL
05.2012 - 12.2013

Approved, declined or counter offered conventional loans using automated underwriting recommendations (DU/LP) & manual underwriting guidelines.

Reviewed & analyzed individual loan applications, credit, income, asset & other supporting documents, title work & appraisals, for compliance with lender, investor & federal/state guidelines & to ensure repayment.

Collaborated with clients & teammates to identify potential alternatives & solutions to difficult loans.

Trained Jr. Underwriters on lender workflow & guidelines.

Assisted the auditing dept. in pre-closing quality reviews to ensure compliance with guidelines & provided feedback to avoid potential salability issues.

Completed all underwriting & auditing assignments in a timely manner with a zero percent error rate on local & corporate quality control audits.

Education

Bachelor of Science - Finance

University of South Florida
Tampa, FL
01.2022 - Current

Consumer Lending Diploma - Lending

American Institute of Banking
Tampa, FL
01.1998 - 07.1999

Bachelor of Arts - Political Science

University of Connecticut
Storrs, CT
09.1985 - 05.1991

Skills

PC Proficiency in MS Word, Excel & Outlook

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Timeline

Bachelor of Science - Finance

University of South Florida
01.2022 - Current

Client Relations Manager

Caliber Home Loans Inc
04.2014 - 01.2022

Underwriter II

SunTrust Mortgage Inc.
05.2012 - 12.2013

Consumer Lending Diploma - Lending

American Institute of Banking
01.1998 - 07.1999

Bachelor of Arts - Political Science

University of Connecticut
09.1985 - 05.1991
Maria CasteExperienced Mortgage Processor