Maria Castelvetere
Ypsilanti,MI
Summary
Dependable employee establishes rapport and trust with clients and helps complete daily tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Sitter
Jovie
06.2022 - Current
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in children by providing a nurturing, supportive, and engaging atmosphere.
- Employed positive reinforcement methods to encourage good behavior.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Developed strong relationships with families by providing consistent communication about children''s progress and behavior.
- Implemented effective time management techniques to balance multiple responsibilities such as meal preparation, laundry services, and light housekeeping duties alongside childcare tasks.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
- Coordinated schedules with parents to ensure smooth transitions between child care providers during drop-offs and pickups.
- Assisted children in developing strong self-help skills, including dressing independently, toileting, and selffeeding.
- Taught children to organize toys, wash hands, and share by leading by example.
- Guided school homework and read bedtime stories to support development.
- Provided compassionate and child-focused care to cultivate well-being.
Pool Assistant
EMU REC/IM
05.2021 - Current
- Maintained strong communication with fellow staff members to uphold high standards of teamwork, efficiency, and professionalism.
- Maintained accurate records of pool chemicals, ensuring optimal water quality for patrons'' health and enjoyment.
- Contributed to overall cost savings by efficiently utilizing resources such as chemicals, equipment repairs/replacements within budgetary constraints.
- Supported efficient staff scheduling processes by reliably covering shifts when needed, minimizing disruptions in service delivery to guests.
- Conducted regular facility inspections, identifying potential hazards and addressing them promptly.
- Participated in ongoing training sessions to stay current on best practices for lifeguarding and aquatic safety.
- Performed routine cleaning tasks around the pool area, contributing to an inviting ambiance for all patrons.
- Facilitated group activities such as pool games or water aerobics classes, engaging guests and promoting a positive atmosphere.
- Collaborated with team members to provide seamless facility management and guest experience.
- Contributed to an organized work environment by maintaining accurate records of daily attendance, incident reports, and maintenance logs.
Lifeguard
EMU REC/IM
08.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Educated patrons on safety protocols and enforced safety rules.
- Administered CPR and first-aid following best practices.
Team Member
CoreLife Eatery
10.2021 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Barista
Starbucks
01.2020 - 06.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Gymnastics Coach
Farmington Gymnastics Center
07.2017 - 01.2020
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Evaluated gymnasts'' progress through regular assessments, adjusting training plans accordingly for optimal results.
Education
Bachelor of Arts - Special Education
Eastern Michigan University
Ypsilanti, MI04.2025
High School Diploma -
North Farmington High School
Farmington Hills, MI05.2019
Skills
- Patience and Empathy
- Reliability and punctuality
- Positive Reinforcement
- Special Needs Care
- Technology proficiency
- Customer service skills
- Strong communicator
- Effective problem-solver
- Leadership Qualities
- LG, CPR and AED Training
Timeline
Sitter
Jovie
06.2022 - Current
Team Member
CoreLife Eatery
10.2021 - 02.2023
Pool Assistant
EMU REC/IM
05.2021 - Current
Lifeguard
EMU REC/IM
08.2020 - Current
Barista
Starbucks
01.2020 - 06.2021
Gymnastics Coach
Farmington Gymnastics Center
07.2017 - 01.2020
Bachelor of Arts - Special Education
Eastern Michigan University
High School Diploma -
North Farmington High School