Maria Castillo
Orlando,FL
Summary
Experienced Bilingual Retail Manager with a strong background in customer service, extensive experience in the food and beverage industry, and resort hospitality. Adept at managing diverse teams and ensuring exceptional customer satisfaction. Proven track record of driving sales, achieving targets, and maintaining a positive work environment. Skilled in problem-solving, multitasking, and delivering excellent service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
floor manager
american threads
09.2023 - Current
- Lead team to meet our daily/monthly goals
- Engage with guests during their shopping time
- Also provide satisfaction and courteous service, addressing concerns immediately
- Process and streamline inventory, making sure product is ready to be replenished and merchandised on the sales floor.
team leader
Chick-Fil-a
10.2021 - 01.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods
- Enhanced customer experience through prompt and listened carefully to their orders to provide the most accurate and efficient service
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
colegio bellas artes
Skills
- Multitasking
- Bilingual English/Spanish
- Leadership
- Problem solving
- Strong communication
- Time management
- POS Systems
- Store maintenance
- Customer Service
Timeline
floor manager
american threads
09.2023 - Current
team leader
Chick-Fil-a
10.2021 - 01.2023
High School Diploma -
colegio bellas artes