Maria Castillo

Bayside Community Hospital

07.2013 - Current

Completed registration paperwork, verifying accurate patient information.
Answered patient questions and inquiries regarding registration process and documentation.
Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Entered patient information into payment system accurately for billing purposes.
Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
Confirmed patient demographics and updated practice management software for accuracy.
Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
Updated patient contact information to support accurate electronic medical records.
Assisted in processing patient payments via cash, checks and credit cards.
Reviewed, processed, and issued application requests for Hospital registration.