Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Maria Castillo

Dallas,TX

Summary

Dynamic Community Manager with proven success at Retreat at Lake Highlands, excelling in tenant relations and conflict resolution. Expertly enhanced resident engagement through innovative events and effective communication, while consistently achieving high tenant satisfaction. Skilled in time management and financial reporting, driving operational excellence and fostering a positive community environment.

Overview

11
11
years of professional experience

Work History

Community Manager

Retreat at Lake Highlands
Dallas, TX
04.2023 - 06.2025
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Oversaw repairs and enhancements by working closely with maintenance staff.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.

Community Manager

Azul Apartments
Dallas, Texas
10.2022 - 03.2023
  • Managed community events to enhance resident engagement and involvement.
  • Coordinated communication between residents and management to address concerns.
  • Responded to customer inquiries in a timely manner.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Managed multiple projects simultaneously, ensuring deadlines are met.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Met with clients to negotiate management and service contracts.

Community Manager

My Dallas Real Estate
Dallas, TX
10.2014 - 08.2022
  • Managed community events to enhance resident engagement and involvement.
  • Developed online content for community social media platforms to promote activities.
  • Assisted in creating newsletters to inform residents about community updates.
  • Maintained community calendar, scheduling events and activities throughout the year.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Assisted with developing marketing plans for campaigns and promotions.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Established partnerships with local businesses and organizations.
  • Developed and enforced community guidelines to maintain a positive environment.
  • Compiled and conveyed operational and financial data to regional manager.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.

Education

GED -

El Paso Community College
El Paso, TX
05-2024

Skills

  • Customer service
  • Tenant relations
  • Conflict resolution
  • Communication skills
  • Time management
  • Resident relations

Languages

Spanish
Professional

Accomplishments

  • Rookie of the Year 2017

Timeline

Community Manager

Retreat at Lake Highlands
04.2023 - 06.2025

Community Manager

Azul Apartments
10.2022 - 03.2023

Community Manager

My Dallas Real Estate
10.2014 - 08.2022

GED -

El Paso Community College

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