Maria Castillo
San Antonio,TX
Summary
Dynamic security professional with experience at Allied Universal Security Services, excelling in incident response and surveillance monitoring. Proven ability to enhance safety compliance and effectively manage access control. Maintaining high standards of security, ensuring a safe environment for all.
Efficient task completion. Specialize in surveillance, risk assessment, and emergency response coordination. Excel in communication, teamwork, and adaptability, ensuring swift decision-making and effective problem-solving in critical situations. Maintaining safety and security with focus on integrity and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
uspss security
San Antonio, Texas
12.2024 - Current
- Monitored premises to ensure safety and security compliance.
- Conducted regular patrols to detect and deter suspicious activities.
- Responded promptly to alarms and incidents requiring immediate attention.
- Maintained accurate logs of daily activities and incidents reported.
- Maintained accurate logs of all security related activities.
Store Manager
711 Gas Station
San Antonio, Texas
12.2012 - Current
- Supervised daily operations and staff at a busy gas station convenience store.
- Trained and mentored new employees on store policies and customer service techniques.
- Handled cash management, including deposits, reconciliations, and daily sales reporting.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Coordinated promotional displays and managed product placement for optimal visibility.
- Conducted regular team meetings to enhance communication and improve service quality.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
Security Officer
Allied Universal Security Services
San Antonio, Texas
12.2020 - 12.2024
- Monitored premises to ensure safety and security compliance.
- Assisted in training new security personnel on protocols and procedures.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
Education
High School Diploma -
Lake Worth High
Lake Worth, FL05-1997
Some College (No Degree) - Business Administration And Management
Southwest Texas Junior College
Uvalde, TXSkills
- Incident response
- Surveillance monitoring
- Safety compliance
- Report writing
- Access control
- Risk assessment
Affiliations
I work well under pressure and am a team player and patient.
Languages
English
Professional
Spanish
Professional
Accomplishments
I have received an award for exceed good customer service and sales. Also for brand name goals.
Certification
I have my security license. I have my license to carry. I have my food safety certificate.
About me
I have 22 years experience in customer service and about 4 1\2 in security. I am currently waiting on the next class to do my level 3. I am a team player and i learn fast. I am very patient and i do not assume or jump to conclusions. I am open minded to options and changes.
References
References available upon request.
Timeline
Security Officer
uspss security
12.2024 - Current
Security Officer
Allied Universal Security Services
12.2020 - 12.2024
Store Manager
711 Gas Station
12.2012 - Current
High School Diploma -
Lake Worth High
Some College (No Degree) - Business Administration And Management
Southwest Texas Junior College
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