Maria Castillo
Del Rio
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
24
24
years of professional experience
Work History
Property Manager
Del Rio Lofts
10.2022 - Current
- Oversaw property maintenance and repairs, ensuring timely resolution of tenant issues.
- Managed tenant relations, enhancing communication and satisfaction through regular updates and feedback channels.
- Implemented cost-effective strategies for property management, optimizing operational efficiencies and resource allocation.
- Coordinated lease agreements, ensuring compliance with local regulations and maintaining accurate documentation.
- Led property inspections, identifying areas for improvement to enhance overall property appeal and safety standards.
- Developed marketing strategies to attract new tenants, utilizing online platforms and community engagement initiatives.
- Trained and mentored junior staff in property management best practices, fostering a collaborative team environment.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Service Advisor
Ram Country Chrysler
10.2021 - Current
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Maintained records of customer interactions and transactions.
- Promptly responded to customer inquiries via phone, email or in person.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Upsold additional products or services when appropriate.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Office Manager
Crown Recycling
05.2010 - 09.2020
- Ordered supplies and equipment to maintain adequate inventory levels.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting, onboarding and training new employees.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Provided administrative support to management team including preparing reports and presentations.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Coded and entered daily invoices with in-house accounting software.
- Managed office inventory and placed new supply orders.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
Customer Service Sales Representative
Nafta Traders
07.2001 - 07.2009
- Identified potential opportunities to upsell products or services.
- Suggested additional products or services that may benefit the customer's needs.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Compiled reports on overall customer satisfaction.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Processed orders, forms, applications, and requests.
- Educated customers on product features and benefits.
- Maintained records of customer interactions and transactions.
- Assisted customers with navigating website for product selection purposes.
- Created detailed reports of daily sales activities for management review.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Called potential customers to assess business needs and present value propositions.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Generated quotes, processed payments and documented customer communications.
- Negotiated prices and set up contracts to finalize sales agreements.
- Answered customer questions about products and services and recommended appropriate solutions.
- Operated register, handled cash and processed credit card transactions.
- Produced sales documents, finalized deals and filed records.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reset store displays for special events and seasonal merchandise changes.
Education
High School Diploma -
Del Rio High School
Del Rio, TX05-1989
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Tenant relations
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Fair housing mandates
- Tenant and eviction laws
- Property management expertise
- Eviction notices
- Leasing operations
- Lease administration
- Fair housing compliance
- Customer relations
- Clear communication
- Data entry
Timeline
Property Manager
Del Rio Lofts
10.2022 - Current
Service Advisor
Ram Country Chrysler
10.2021 - Current
Office Manager
Crown Recycling
05.2010 - 09.2020
Customer Service Sales Representative
Nafta Traders
07.2001 - 07.2009
High School Diploma -
Del Rio High School