Maria Castka
Annville,PA
Summary
Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 15 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Director of First Impressions
Keller Willaims
08.2015 - 12.2017
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
- Assisted in the onboarding process for new agents, contributing to a smooth transition into their roles.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
Assistant Wedding Coordinator
Historic Acres Of Hershey
06.2014 - 06.2015
- Enhanced client satisfaction by efficiently managing all wedding-related tasks and providing exceptional customer service.
- Streamlined communication between clients, vendors, and staff for seamless event execution.
- Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
- Managed budgets and contracts, negotiating with vendors to secure the best prices for clients.
Restaurant Manager
Split Rock Resort
02.2010 - 02.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Jim Thorpe Area High School
Jim Thorpe, PASkills
- Data Entry Proficiency
- Effective Multitasking
- Exceptional Communication
- File Organization
- Conflict resolution
- Customer and Client Relations
- Computer Proficiency
Timeline
Director of First Impressions
Keller Willaims
08.2015 - 12.2017
Assistant Wedding Coordinator
Historic Acres Of Hershey
06.2014 - 06.2015
Restaurant Manager
Split Rock Resort
02.2010 - 02.2014
High School Diploma -
Jim Thorpe Area High School
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