Maria Castro
Orlando,FL
Summary
Dedicated crew member with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Team Member
Frutta Bowls
Orlando, FL
09.2021 - 02.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Prepared products following restaurant, health, and safety standards and procedures.
- Informed customers about special promotions and provided detailed information for various products.
- Demonstrated items to customers and created customer awareness, interest and sales.
Waitress
Bokatto Creperie
Orlando, FL
02.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Acceleration East High School
Orlando, FL05.2021
Associate of Arts - Psychology
Valencia College
Orlando, FL05.2024
Skills
- Warm and Friendly
- Conflict and Complaint Resolution
- Able to Lift 30 Pounds
- Customer Needs Assessments
- Service Prioritization
- Cool Under Pressure
- Upselling Techniques
- Willingness to Learn
- Customer Service
- Computer Skills
- Clear Communication
- Following Instructions
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Bokatto Creperie
02.2022 - Current
Team Member
Frutta Bowls
09.2021 - 02.2022
High School Diploma -
Acceleration East High School
Associate of Arts - Psychology
Valencia College
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