Summary
Work History
Education
Skills
Languages
Timeline
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Maria Castro

Gypsum,CO

Summary

Dynamic hospitality professional with extensive experience at Comfort Inn Hotel, excelling in guest relations and problem-solving. Proven track record of enhancing customer satisfaction through exceptional service and efficient reservation management. Skilled in cash handling and adept at fostering strong relationships, ensuring repeat business and positive guest experiences.

Work History

Front Desk Agent

Comfort Inn Hotel
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.

Food and Beverage Supervisor

Westin Riverfront Resort and Spa
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
  • Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.

Cashier

Home Depot
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
  • Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.

Food Attendant

Qdoba
  • Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
  • Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
  • Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.

Education

Battle Mountain High School
05.2020

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Credit and cash payments
  • Guest relations
  • Guest accommodations
  • Listening skills
  • Reservation systems
  • Microsoft office
  • Front office support
  • Housekeeping
  • Room assignments
  • Registration

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

Comfort Inn Hotel

Food and Beverage Supervisor

Westin Riverfront Resort and Spa

Cashier

Home Depot

Food Attendant

Qdoba

Battle Mountain High School

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Maria Castro