Maria C Avila
Pearland
Summary
Diligent Patient Services Rep with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
6
6
years of professional experience
Work History
Sr Patient Srvcs Rep
Houston Methodist
12.2023 - Current
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Obtained payments from patients and scanned identification and insurance cards.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Worked well in a team setting, providing support and guidance.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
Medical Receptionist
Medix
09.2023 - 12.2023
- Greeted patients immediately upon arrival, providing excellent customer service
- Scanned and documented new patient information in electronic health records for registration purposes
- Answered phones promptly and directed calls appropriately
- Reviewed patient charts prior to appointment day for accuracy of information
- Assisted the front office team with additional duties as needed
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations
- Collected co-payments and co-insurance and issued appropriate receipts during check-in
Assistant Office Manager
Healthcare Specialist
08.2018 - 09.2023
- Successfully supervised administrative staff and maintained office supplies inventory
- Accommodated patient flow and provided excellent customer service while ensuring accuracy of patient charts
- Resolved customer inquiries and complaints with timeliness and professionalism
- Evaluated daily schedules, accommodating patient flow and minimizing missed appointments
- Managed daily operations of the office including ordering equipment, supplies, answering phones, distributing mail, faxes
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Cleaned and organized office, maintaining orderliness and reducing contamination
Education
Del Mar Jr College
High School Diploma -
Roy Miller HS
06.1989
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Patient reception management
- Patient eligibility requirements
- Proficient in EPIC
Languages
Spanish
Professional Working
Timeline
Sr Patient Srvcs Rep
Houston Methodist
12.2023 - Current
Medical Receptionist
Medix
09.2023 - 12.2023
Assistant Office Manager
Healthcare Specialist
08.2018 - 09.2023
High School Diploma -
Roy Miller HS
Del Mar Jr College
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