Maria Cazares
Willcox,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Specialty Clerk
Bowie Justice Court
01.2019 - Current
- Improved court efficiency by accurately maintaining and updating case files and dockets.
- Ensured compliance with legal requirements by carefully reviewing court documents for accuracy and timeliness.
- Reduced data entry errors by implementing a rigorous review system for all entered information in the court''s electronic database.
- Increased payment collection rates through proactive monitoring of outstanding fines and fees associated with pending cases.
- Maintained strict confidentiality regarding sensitive case information in accordance with applicable laws and ethical standards.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
- Collected court fees and fines and recorded amounts collected in AJACS & AZTEC.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Court Clerk
Willcox Justice Court
11.2011 - 01.2019
- Managed confidential information securely, upholding the integrity of the court system.
- Strengthened public trust by providing exceptional customer service to individuals seeking assistance or information about their cases.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and legal professionals.
- Promoted transparency within the judicial system by accurately entering case details into electronic databases.
- Improved workflow efficiency through regular review and updating of internal policies related to court clerk duties.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Collected court fees and fines and recorded amounts collected in [Software].
Utility Clerk
City Of Willcox
03.2008 - 05.2009
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Supported company revenue growth by efficiently handling new customer registrations and account setups.
- Facilitated clear communication between customers and technical staff regarding complex utility-related issues ensuring swift resolution.
- Fostered a positive work environment by actively engaging with colleagues and promoting teamwork in all aspects of daily operations.
- Prepared and processed service forms to start and stop utility services.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Answered phones, faxes and emails regarding official city utility services.
- Processed customer billing invoices and payments daily for monthly billing cycle.
Skills
- Scheduling appointments
- Cash handling expertise
- Customer Assistance
- Payment Processing
- Networking abilities
- Multitasking Abilities
- Attention to Detail
- Positive Customer Engagement
- Goal-Driven
- Staff Support
- Written Communication
- Problem-solving abilities
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Honest and Dependable
- Active Listening
Timeline
Specialty Clerk
Bowie Justice Court
01.2019 - Current
Court Clerk
Willcox Justice Court
11.2011 - 01.2019
Utility Clerk
City Of Willcox
03.2008 - 05.2009