Maria Cristina Barrientos
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
NJ Health Insurance Marketplace
09.2024 - Current
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Conduent
03.2023 - 09.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Developed and trained [x] new customer service representatives on the proper handling of customer inquiries
Education
Highschool Diploma -
Newtown High School
Elmhurst, NY06.2016
Skills
- Customer service
- Computer literacy
- Communication skills
- Complaint resolution
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Professional telephone demeanor
- Computer proficiency
- Conflict resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Timeline
Customer Service Representative
NJ Health Insurance Marketplace
09.2024 - Current
Customer Service Representative
Conduent
03.2023 - 09.2024
Highschool Diploma -
Newtown High School
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