Maria Celaya
Phoenix,AZ
Summary
Front Office Supervisor with extensive expertise in master scheduling and team leadership at DMG Children’s Rehabilitative Services. Demonstrated success in delivering exceptional service and efficiently managing inquiries. Strong skills in accounts payable, customer service, and data entry, supported by effective communication and time management abilities. Proven track record in enhancing team performance and implementing process improvements to boost operational efficiency.
Overview
20
20
years of professional experience
Work History
Front Office Supervisor
DMG Children’s Rehabilitative Services
Phoenix, AZ
10.2023 - Current
- The Front Office Supervisor is responsible for the creation and oversite of master templates and schedules in support of the clinic and staff.
- This position is also responsible for supporting and training the medical receptionist staff, leading all front desk duties, and ensuring excellent customer service for patients, their families, and visitors.
Master Scheduler
DMG Children’s Rehabilitative Services
Phoenix, AZ
10.2023 - Current
- Create and manage all master templates and schedules within the Electronic Medical Records (EMR).
- Responds effectively and efficiently to all template requests and modifications to reduce the impact on patients/families.
- Act as a liaison between medical and support staff to coordinate provider schedules.
- Respond to template requests and modifications.
- Retain extensive documentation of template modifications to assist in reporting.
- Create and maintain Master Clinic Schedule.
- Correspond with clinical staff regarding provider changes and transitions.
- Maintain and oversee patient appointment revision lists.
- Ensure that all medical receptionist team members receive adequate training, including all front desk policies and procedures.
- Creates and maintains daily clinic coverage schedules for the medical receptionist staff.
- Monitors medical receptionist staff scheduled and unscheduled time away from work (TAFW).
- Helps assist the Director, Clinic Operations in motivating the team and participates in the training and development of all medical receptionist staff.
- Communicates all important information to the medical receptionist staff to ensure workflows are being followed correctly.
- Assist with monitoring team performance and benchmark goals to minimize registration errors.
- Works alongside other clinical personnel, performing functions that help the clinic run smoothly.
- Document in Electronic Medical Record patient-related communication and interventions.
- Is the first point of contact for the medical receptionist staff.
- Maintain confidentiality and HIPAA compliance in accordance with Federal guidelines.
- Maintain compliance with all company policies and procedures.
- Other duties as assigned.
Medical Receptionist
DMG Children’s Rehabilitative Services
Phoenix, AZ
10.2018 - Current
- Check in/outpatients, verify insurance, collect payments, scanning patients’ packets, schedule appointments.
Medical Receptionist
MIHS (Maricopa Integrated Health System)
Phoenix, AZ
01.2006 - 05.2018
- Check in/outpatient, reminder calls, scheduling appointments, insurance verification, filling paperwork, scanning, managing petty cash and customer service.
- Triage a multi-line telephone system and organize and prioritize appointments.
Cleaning Staff
Double Tree Guest Suites
Phoenix, AZ
02.2005 - 01.2006
- Cleaning rooms, laundry assistance.
PBX Operator
Double Tree Guest Suites
Phoenix, AZ
02.2005 - 01.2006
- Answer multiple-line telephone system to arrange transportation from suite to airport, payment process.
Education
Some College (No Degree) -
Carl Hayden High School
Phoenix, AZSkills
- Bilingual: Spanish and English
- Office administration
- Front office supervisor
- Lead
- Master scheduler
- Office procedures
- Payment process for billing
- Scanning
- Copying
- Electronic filing
- Basic computer EMR
- Power Chart software
- Athena
- Database systems
- Clinic flow
- Medical terminology
- Training
- Leadership
- Team motivation
- Arizona fingerprints clearance
- Electronic medical records
- Master scheduling
- Template management
- Patient communication
- Customer service
- Team leadership
- Staff training
- Appointment coordination
- HIPAA compliance
- Data documentation
- Performance monitoring
- Conflict resolution
- Workflow management
- Insurance verification
- Decision-making capacity
- Complaint handling
- Multitasking proficiency
Work Skills
- Bilingual: Spanish and English
- 19 years office administration experience/Medical field
- 2 years of Front Office Supervisor/Lead/Master Scheduler
- Assist with office procedures: payment process for billing, scanning, copying, electronic filing for PC & Mac OS.
- Working knowledge of basic computer EMR/Power Chart software, Athena/programs and database systems within.
- Working knowledge of clinic flow (front and/or back-office experience), including medical terminology.
- Proven ability to train, lead, and motivate team members.
- Arizona Fingerprints Clearance (current active)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Front Office Supervisor
DMG Children’s Rehabilitative Services
10.2023 - Current
Master Scheduler
DMG Children’s Rehabilitative Services
10.2023 - Current
Medical Receptionist
DMG Children’s Rehabilitative Services
10.2018 - Current
Medical Receptionist
MIHS (Maricopa Integrated Health System)
01.2006 - 05.2018
Cleaning Staff
Double Tree Guest Suites
02.2005 - 01.2006
PBX Operator
Double Tree Guest Suites
02.2005 - 01.2006
Some College (No Degree) -
Carl Hayden High School
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