Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Maria Celaya

1414 N. Evergreen St Apt #2 Chandler,AZ

Summary

Dynamic professional with extensive experience in cash handling and customer service at Gila River Casino. Proven track record in gaming compliance and inventory management, enhancing guest satisfaction through effective communication and safety protocols. Adept at transaction reporting and resolving issues, contributing to a seamless operational environment.

Overview

22
22
years of professional experience

Work History

Drop Team Member

Gila River Casino
Chandler, Arizona
03.2023 - Current
  • Managed cash handling and secured transactions during gaming operations.
  • Assisted in maintaining accurate inventory of gaming supplies and funds.
  • Conducted routine audits to ensure compliance with gaming regulations.
  • Collaborated with team members to enhance service delivery and guest satisfaction.
  • Implemented safety protocols to protect guests and staff in the casino environment.
  • Reported discrepancies or issues promptly to management for resolution.

Customer Service Cashier

Home Depot
Chadler, Arizona
12.2021 - 02.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly and professionally.
  • Maintained clean and organized checkout areas for optimal customer experience.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.

Customer Service

Lowe's
Chandler, Arizona
05.2019 - 11.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries and resolved issues promptly and professionally.
  • Maintained clean and organized checkout areas for optimal customer experience.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.

Cashier

Macys
Chandler, AZ
09.2015 - 08.2016
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Maintain clean and orderly checkout areas.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Resolve customer complaints.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Answer customers' questions, and provide information on procedures or policies.

Scheduler/Receptionist

Southwest Behavior Clinic
Chandler, Arizona
01.2008 - 06.2010
  • Work closely with employee’s to manage different project and ensure goals deadlines are met.
  • Answer phone calls to our dedicated scheduling line and book appointments for consultation and follow-up visits.
  • Greet patients who walk into the clinic and assist them with booking future appointments.
  • Call patients two days prior to their appointments to remind them of their day and time.
  • Change appointments for patients and communicate with other health care professionals about changes to preparation.
  • Follow up with patients to ask about the level of service they received.
  • Coordinate schedules with other health care professionals.
  • Work in emergency appointments and resolve scheduling conflicts.

Human Resources

CHAS Roberts
Phoenix, AZ
01.2006 - 01.2008
  • Maintains the work structure by updating job requirements and job descriptions for all positions.
  • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
  • Prepares employees for assignments by establishing and conducting orientation and training programs.
  • Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
  • Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
  • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
  • Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
  • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
  • Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains human resource staff by recruiting, selecting, orienting, and training employees.
  • Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
  • Contributes to team effort by accomplishing related results as needed.

Bank Teller

CHASE Bank
Chandler, AZ
09.2003 - 09.2005
  • Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.
  • Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
  • Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.
  • Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.

Education

General Studies -

Chandler Gilbert Community College
Chandler, AZ
05.1995

Skills

  • Cash handling
  • Gaming compliance
  • Inventory management
  • Transaction reporting
  • Safety protocols
  • Customer service

Languages

Spanish
Professional

References

  • Mary Helen Hurtado 602-799-8700
  • Jesus Mendoza 602-350-5844
  • Silvia Mendoza 602-931-7870

Timeline

Drop Team Member

Gila River Casino
03.2023 - Current

Customer Service Cashier

Home Depot
12.2021 - 02.2023

Customer Service

Lowe's
05.2019 - 11.2021

Cashier

Macys
09.2015 - 08.2016

Scheduler/Receptionist

Southwest Behavior Clinic
01.2008 - 06.2010

Human Resources

CHAS Roberts
01.2006 - 01.2008

Bank Teller

CHASE Bank
09.2003 - 09.2005

General Studies -

Chandler Gilbert Community College

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