Maria Centeio

• Carvalho Grove Clinical Internship, April 2025.
• Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
• Supported daily living activities by serving meals, feeding, ambulating, turning over, and positioning patients.

• Ensure production follows Good Manufacturing Practices (GMP), HACCP, and other safety guidelines, including hazard analysis, identifying CCPs, establishing critical limits, monitoring procedures, corrective actions, verification procedures, and record keeping and documentation.
• Documented test results according to company policies and procedures for traceability purposes.
• Performed daily audits of temperature logs, process flowcharts, and other quality documentation.
• Conducted routine inspections of production areas to verify cleanliness and sanitation protocols were followed.

• Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
• Completed routine inspections of components and products to fulfill quality assurance requirements.
• Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.

• Supervised daily bookkeeping operations concerning accounts receivable, accounts payable, banking reconciliation, and disbursements.
• Organized budget documentation and tracked expenses to maintain tight business controls.
• Reconciled all company accounts, including credit cards, employee expenses, and commissions.
• Communicated with suppliers to reconcile invoice payments.
• Reconciled account information and reported figures in the general ledger by comparing them to monthly bank account statements.

Personalized Assistance to Associates.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Cultivated customer loyalty, promoted repeat customers and improved sales.