Maria Cerda
Mission
Summary
Accomplished General Manager at TitleMax Title Loans, adept in operations management and customer relations. Spearheaded strategies boosting sales and profitability, while fostering strong client and vendor partnerships. Excelled in leadership, enhancing team performance and client satisfaction. Proven track record in compliance and financial stability, demonstrating effective leadership and problem-resolution skills.
Overview
6
6
years of professional experience
Work History
General Manager
TitleMax Title Loans
05.2023 - Current
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
TEACHER, Grade 2
IDEA Public Schools
08.2020 - 08.2022
- Developed engaging lesson plans to facilitate student learning and understanding.
- Improved classroom participation by implementing interactive teaching methods.
- Designed curriculum materials for diverse learning styles to boost comprehension.
- Increased student success rates by providing personalized feedback and support.
- Taught students fundamental concepts and improved learning with well-written lesson plans.
- Conducted assessments and evaluations to track student progress effectively.
- Boosted student confidence and motivation through positive reinforcement and encouragement.
- Organized extracurricular activities to promote holistic development and teamwork skills.
- Improved parent-teacher communication by regularly updating parents on student progress.
- Created a positive classroom environment to encourage respect and cooperation among students.
- Enhanced critical thinking skills by incorporating problem-solving exercises into lessons.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
21st Century Enrichment Specialist
IDEA Public Schools
02.2019 - 05.2020
- Enhanced learning experiences by developing engaging curriculum and activities.
- Coordinated events and workshops for fostering community engagement and enrichment.
- Improved participant outcomes with tailored educational programs.
- Created resource materials to support enrichment activities and enhance learning.
- Led group activities to promote teamwork and social skills.
- Developed innovative programs for maximizing student engagement and participation.
- Organized enrichment workshops to expand student knowledge and skills.
- Increased program visibility by promoting enrichment activities through various channels.
- Improved student outcomes with individualized coaching and support.
Tutor
IDEA Public Schools
12.2018 - 05.2020
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
Education
Bachelor of Arts - Elementary Education Concentration in Bilingual
The University of Texas Rio Grande Valley
Edinburg, TX12-2021
Associate of Arts - Elementary Education
South Texas College
McAllen, TX05-2019
High School Diploma -
Palmview High School
Palmview, TX05-2017
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Goal setting
- Verbal and written communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
TitleMax Title Loans
05.2023 - Current
TEACHER, Grade 2
IDEA Public Schools
08.2020 - 08.2022
21st Century Enrichment Specialist
IDEA Public Schools
02.2019 - 05.2020
Tutor
IDEA Public Schools
12.2018 - 05.2020
Bachelor of Arts - Elementary Education Concentration in Bilingual
The University of Texas Rio Grande Valley
Associate of Arts - Elementary Education
South Texas College
High School Diploma -
Palmview High School
Similar Profiles
Arlene ReyesArlene Reyes
Assistant Store Manager at TitleMax Title LoansAssistant Store Manager at TitleMax Title Loans
T'Aziah FordT'Aziah Ford
Assistant Collections Manager at TitleMax Title LoansAssistant Collections Manager at TitleMax Title Loans
Sandra MaconSandra Macon
Store Manager at TitleMax Title LoansStore Manager at TitleMax Title Loans