Maria Cevallos
Riverhead
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support, sales, marketing and customer service. Highly efficient planning, problem-solving, and communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Riccio Agency
06.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Collected premiums and issued accurate receipts.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
Front Desk Receptionist
Lucky Paws Ny
10.2023 - 06.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed appointment scheduling efficiently while ensuring minimal wait times for clients and their pets.
- Increased salon efficiency by keeping track of inventory and restocking supplies as needed.
- Maintained open lines of communication with pet owners regarding any concerns or special requests they may have had throughout the grooming process.
- Increased customer satisfaction by providing knowledgeable and friendly assistance in pet care, products, and services.
- Handled cash register transactions accurately, ensuring prompt service during busy times at the checkout counter.
- Maintained accurate financial records including daily sales reports and cash drawer reconciliations, ensuring accountability within the store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed incoming calls with professionalism, directing inquiries to relevant departments.
Marketing Coordinator
Mr Joys (amusement Park)
02.2022 - 01.2023
- Consistently received positive feedback from guests regarding the cleanliness of facilities, resulting from effective oversight of janitorial services.
- Boosted overall park revenue by overseeing food concessions, retail outlets, and ticketing operations.
- Increased season pass sales by developing targeted promotions and marketing strategies.
- Cultivated relationships with local businesses to develop mutually beneficial partnerships and sponsorship opportunities.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Improved website traffic with the implementation of SEO best practices and keyword research.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Marketing Coordinator
Workout - Eyebrow Design
04.2019 - 03.2022
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Planned and executed internal and external marketing events.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Organized logistics for marketing and proposal strategy meetings.
- Boosted sales by designing and executing creative email marketing campaigns.
Marketing Manager
Linio Ecuador
03.2016 - 02.2019
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Worked with graphic designers and writers to establish theme and tone for content.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Head of Customer Care
Linio Ecuador
02.2015 - 02.2016
- Collaborated with cross-functional teams to identify areas of improvement in the customer journey and implemented targeted solutions.
- Enhanced customer satisfaction by implementing effective customer care strategies and streamlining communication channels.
- Managed escalated complaints efficiently, ensuring timely resolutions and maintaining positive client relationships.
- Analyzed customer feedback surveys to identify trends and implement data-driven improvements across the organization.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted surveys to determine customer opinion of products and services.
- Evaluated interactions between associates and customers to assess personnel performance.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Led the transformation of customer care operations by embracing digital channels, leveraging data analytics, and prioritizing employee engagement initiatives.
- Conducted regular team meetings to review performance indicators, address challenges, and celebrate successes.
Customer Contact Advisor, Trace Advisor, Telesales
DHL Express
01.2012 - 01.2015
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Tracked customer service cases and updated service software with customer information.
- Produced detailed reports outlining key issues and proposed solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented new CRM system for better customer tracking and follow-up capabilities.
- Developed and maintained relationships with key accounts and existing customers.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Front Desk Receptionist
Rushmore Express And Family Suits
07.2009 - 10.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
BBA - Hotel Management
UISEK
09.2012
ESL - English-as-a-Second-Language Education
Suffolk County Community College
09.2007
GED -
Pesionado Universitario
08.2006
Skills
- Customer Service
- Fluent Spanish
- Fluent English
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Office Organization
- Front Office Management
- Mail Sorting
- Sales Strategies
- CRM Software Usage
- Building rapport
Languages
English
Full Professional
Spanish
Native or Bilingual
Contact
New Hyde Park, NY 11040
Education
Ecuador,Selden, NY,Ecuador.
Certification
E-commerce, Marketing and Social selling
Timeline
Insurance Customer Service Representative
Riccio Agency
06.2024 - Current
Front Desk Receptionist
Lucky Paws Ny
10.2023 - 06.2024
Marketing Coordinator
Mr Joys (amusement Park)
02.2022 - 01.2023
Marketing Coordinator
Workout - Eyebrow Design
04.2019 - 03.2022
Marketing Manager
Linio Ecuador
03.2016 - 02.2019
Head of Customer Care
Linio Ecuador
02.2015 - 02.2016
Customer Contact Advisor, Trace Advisor, Telesales
DHL Express
01.2012 - 01.2015
Front Desk Receptionist
Rushmore Express And Family Suits
07.2009 - 10.2009
ESL - English-as-a-Second-Language Education
Suffolk County Community College
GED -
Pesionado Universitario
BBA - Hotel Management
UISEK
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