MARIA C GOMEZ
Lodi,CA
Summary
Organized Dental Office Manager known for productive and efficient task completion. Excel in patient relations, office administration, and financial management to ensure smooth dental office operations. Bring top soft skills, including communication, problem-solving, and adaptability, to every aspect of the role, ensuring effective team leadership and exceptional patient service.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Bethel Kids Dental
Lodi, California
01.2023 - Current
- Trained and mentored staff on customer service best practices.
- Assisted in managing daily operations of pediatric dental practice.
- Supported financial processes including billing and insurance verification tasks.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Facilitated communication between patients, parents, and dental professionals.
Dental Biller/ Front Staff Lead
Bethel Kids Dental
Lodi, CA
09.2019 - Current
- Process dental claims efficiently using industry-standard software tools.
- Communicate with insurance companies regarding claim statuses and discrepancies.
- Prepare and submit billing statements for dental services rendered.
- Verify patient insurance information for accuracy and completeness.
- Adhered to HIPAA regulations when handling patient information.
- Review patient accounts regularly for outstanding balances and follow-up actions.
Front Desk Receptionist
Morada Dental and Orthodontics
Stockton, CA
02.2018 - 05.2018
- Answered phone calls and provided information about services offered.
- Assisted patients with paperwork and insurance verification processes.
- Greeted patients warmly and efficiently upon arrival at the dental office.
Education
Business Administration -
Carrington College
Stockton, CA10.2017
High School Diploma -
Lincoln Technical Academy
Lodi, CA03.2016
Skills
- Problem solving
- Conflict resolution
- Strategic planning
- Billing accuracy
- Eaglesoft Software
- Bilingual (Spanish)
- Team leadership
- Attention to detail
- Active listening
- Time management
- Dental Terminology
- Compliance
Timeline
Assistant Manager
Bethel Kids Dental
01.2023 - Current
Dental Biller/ Front Staff Lead
Bethel Kids Dental
09.2019 - Current
Front Desk Receptionist
Morada Dental and Orthodontics
02.2018 - 05.2018
Business Administration -
Carrington College
High School Diploma -
Lincoln Technical Academy