Maria Chacon
Wilmer
Summary
Dynamic automotive professional with a proven track record at Busy Body Auto Painting & Collision Repair. Skilled in customer service and parts ordering, I excel in job estimating and warranty tracking. My strong communication abilities foster lasting client relationships, ensuring efficient operations and high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Service Writer
Stuarts Paint & Body
Plano
02.2023 - 04.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Consulted with customers regarding needs and addressed concerns.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Communicated repair information to customers in a professional manner.
- Provided job estimates by conducting research and contacting vendors.
- Processed payments for completed services using cash register or point-of-sale systems.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Office Assitant
Busy Body Auto Painting & Collision Repair
Dallas
01.2020 - 12.2022
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Provided administrative support to multiple departments as needed.
- Managed daily office operations and maintained a clean and efficient workspace.
- Answered phone calls and directed them to appropriate personnel.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Copied, sorted and filed records of office activities and business transactions.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Responded to customer inquiries in a timely manner.
- Observed and managed repair time to accelerate return of vehicle to customer.
- Explained repair procedures and pricing options to customers in a clear manner.
- Organized documents related to vehicle servicing or repairs.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided job estimates by conducting research and contacting vendors.
Automotive Service Writer
Stuarts Paint & Body
Dallas
06.2015 - 01.2020
- Observed and managed repair time to accelerate return of vehicle to customer.
- Explained repair procedures and pricing options to customers in a clear manner.
- Organized documents related to vehicle servicing or repairs.
- Consulted with customers regarding needs and addressed concerns.
- Updated system with order specifics and customer details, preferences, and billing information.
- Greeted customers and answered inquiries about services offered.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Ordered parts from suppliers as needed.
- Presented accurate estimates to inform customers of service charges and expectations.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Processed payments from customers in accordance with company policies.
Body Shop Office Manager
Busy Bodys Auto Painting & Collision Repair
Dallas
01.2001 - 04.2015
- Implemented data entry system for efficient storage of customer records.
- Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
- Prepared payroll documents for each employee in the body shop.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised daily activities of personnel working in the body shop office area.
- Communicated effectively with insurance companies, documenting in detail each process of repair.
- Resolved customer complaints promptly and efficiently.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created purchase orders for supplies needed in the body shop.
- Coordinated with vendors to ensure that parts were ordered and received on time.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
GED -
Rowlett
01-2012
Skills
- Customer service
- Parts ordering
- Job estimating
- Warranty tracking
- Invoice processing
- Office administration
- Effective communication
- Customer relationship management
Languages
Spanish
Professional
References
References available upon request.
Timeline
Service Writer
Stuarts Paint & Body
02.2023 - 04.2025
Office Assitant
Busy Body Auto Painting & Collision Repair
01.2020 - 12.2022
Automotive Service Writer
Stuarts Paint & Body
06.2015 - 01.2020
Body Shop Office Manager
Busy Bodys Auto Painting & Collision Repair
01.2001 - 04.2015
GED -
Rowlett
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