MARIA CHAMAGUA
Monterey Park,CA
Summary
Dedicated administrative professional with over 10 years of experience providing optimal administrative support to various organizations and high-level administrators. Committed to offering superior administrative expertise, while providing white glove service to clients, customers and colleagues alike.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Outreach Case Manager
PATH
08.2023 - 12.2023
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with community members to develop and implement service initiatives.
Case Manager Analyst
LACDA/ L.A. Business Personnel
11.2020 - 10.2022
- Alhambra
- Managedandprocessedupto300casesweeklyforemergencyrentalassistanceapprovalbydeterminingclient eligibility
- Provided quality audits on files to ensure government compliance
- Communicated daily with applicants regarding application status
- Collected and verified documents for eligibility
- Processed annual re-certification, interim changes, and moves through third-party verification
- Executed weekly reports for auditing and tracking.
Office Coordinator/Administrator
RE/MAX Masters Real Estate, Whittier
11.2018 - 01.2020
- Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy
- Coordinated company meetings, appointments, and interviews
- Oversaw finances, expenses, and billing
- Maintained office supplies and scheduled orders from appropriate vendors
- Managed office MLS listing
- Maintained and updated a database of clients, sales and media related items.
Sr. Administrative Assistant/Project Coordinator
L.A. Speciality, Santa Fe Springs
02.2006 - 07.2017
- Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, faxing documents, and greeting visitors
- Served as a direct assistant to Production Supervisor, supporting all aspects of production and office management
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines
- Directed workflow, acting as intermediary between all departments by arranging conference calls, scheduling meetings, composing correspondence, and managing calendars
- Resolved customers concerns promptly, resulting in 20% increase in customer satisfaction.
Education
Certified Business Institute Certificate El Monte -
Skills
- Ability to Work in a Team Analytical Skills
- Effective Time Management
- Customer Service
- Microsoft Office Suite
- Bilingual
- Database Management
- Case Management
- Project Assistant
- Strong Writing Skills
- Conflict Management
- Solution Provider
Certification
COURSES
Business Writing
Effective Communication
Timeline
Outreach Case Manager
PATH
08.2023 - 12.2023
Case Manager Analyst
LACDA/ L.A. Business Personnel
11.2020 - 10.2022
Office Coordinator/Administrator
RE/MAX Masters Real Estate, Whittier
11.2018 - 01.2020
Sr. Administrative Assistant/Project Coordinator
L.A. Speciality, Santa Fe Springs
02.2006 - 07.2017