Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Chamale

Chatsworth,CA

Summary

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Operations Coordinator

Zeitview
03.2017 - 10.2023
  • Managed client needs while taking in new order requests
  • Customer service
  • Bilingual Speaker
  • Trained company call center employees, new coordinators in office, and 1099 employees via webinars
  • Efficient in Computer Skills
  • Able to price, do payouts, and create invoices.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Managed database for over 120 customers
  • Processed and updated more than 120 customer accounts daily
  • Implemented new company procedure for processing customer calls, and emails communication resulting in increased customer satisfaction

Workers Compensation Scheduling Representative

One Call Care Management
01.2015 - 04.2017
  • Customer Service- provide information for customers on diagnostic procedures that are required to be scheduled while also giving patients information on authorized schedules.
  • POS - help patients maneuver the Worker's Compensation regulations, addressing the proper billing for the procedure and keeping all parties on each side mutually updated on a 24-hour basis
  • Worked with adjusters to follow special instructions the patient needed help to organize an appointment.
  • Spanish Billing Department to customers in Spanish and English, but worked for the Spanish department directly
  • Explained current and past charges as well as their current billing information
  • Would also remove/add charges for customers' accounts if necessary.

Customer Service Representative (Customer Service

Iqor
02.2012 - 01.2015
  • Customer Service- provide information for customers on their bill, would also make changes to account at customer request while functioning multiple programs
  • POS - helped customers process payments over the phone with debit/credit card/checking information, operated a computerized program to process payments for customers
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Spanish Billing Department to customers in Spanish and English, but worked for the Spanish department directly
  • Handled customer inquiries and suggestions courteously and professionally.

Cashier Host/Hostess

Pollo Loco
06.2011 - 02.2012
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Taking customer food orders and suggesting new products
  • Customer explained customer prices on the menu as well as current deals.
  • Greeted customers entering the store and responded promptly to customer needs.

Education

Associate of Arts -

Los Angeles Pierce Community College
Woodland Hills, CA
06.2021

High School Diploma -

Reseda High School
Reseda, CA
06.2019

Skills

  • Bilingual Spanish
  • Computer skills
  • Customer Services
  • Scheduling Management
  • Customer Invoicing
  • Training Management
  • Operations Management
  • Scheduling Coordination
  • Customer Relations
  • Team Training
  • Teamwork and Collaboration

Languages

Spanish
Native or Bilingual

Timeline

Operations Coordinator

Zeitview
03.2017 - 10.2023

Workers Compensation Scheduling Representative

One Call Care Management
01.2015 - 04.2017

Customer Service Representative (Customer Service

Iqor
02.2012 - 01.2015

Cashier Host/Hostess

Pollo Loco
06.2011 - 02.2012

Associate of Arts -

Los Angeles Pierce Community College

High School Diploma -

Reseda High School

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Maria Chamale