Maria Chavarria-Hernandez
Salt Lake City
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Primerica
01.2012
- Help Advisor Financial in assisting clients in making financial decisions
- Help negotiate with best rates for house refinancing, life insurance and car insurance
Bilingual Medical Assistant II
Granger Medical
04.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Sleep Inn
01.2010 - Current
- Produce accurate and timely reports and correctly handle all cash transactions
- Audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for each shift
- Balance and Audit for accuracy, transmit credit card batches, assisting the preparation of all reports relevant to daily
- Guest Representative, booking room reservations, answering phone calls, provide information and post charges against guests' accounts
- Compute and record totals of the day
OCS
Wells Fargo
01.2016 - 01.2017
- Quickly answer online customer inquiries via the phone in a friendly and courteous manner in English and/or Spanish
- Deliver exceptional service to customers by going out of the way to please them
- Provide first call resolution while following strict procedures that meet compliance guidelines
- Identify and offer customers the products and services they need and want to succeed financially
CSR
General Dynamics Information Technology
01.2015 - 01.2016
- Determines requirements by working with customers
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Maintain call center database by entering information
Lead Cashier
U of U Dining
01.2014 - 01.2015
- Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service
- Perform general cashiering duties such as scanning items, collecting payments
- Ensure register/counter areas are neat and stocked with necessary supplies
- Maintain safe working conditions and sanitary work area
- Complete an accurate inventory as needed of the location
U of U Spence and Cleone Football Center Dining
01.2013 - 01.2014
- Conserve dining area spotless
- Collect payments of customers
- Swipe athletes student IDs at the register before entering the facility
- Support coworkers with their job to complete it on time
Little Caesars
01.2011 - 01.2012
- Receive payment by cash, check or credit cards
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Maintain clean and orderly checkout areas
- Resolve customer complaints, answer customers’ questions and provide information of the product
Education
College - Clinical Medical Assistant
Salt Lake Community College
04.2016
High School -
West High School and Horizonte Instruction and Training Center
Salt Lake City, Utah01.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
Certification
Bilingual Medical interpreter
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Medical Assistant II
Granger Medical
04.2021 - Current
OCS
Wells Fargo
01.2016 - 01.2017
CSR
General Dynamics Information Technology
01.2015 - 01.2016
Lead Cashier
U of U Dining
01.2014 - 01.2015
U of U Spence and Cleone Football Center Dining
01.2013 - 01.2014
Primerica
01.2012
Little Caesars
01.2011 - 01.2012
Sleep Inn
01.2010 - Current
High School -
West High School and Horizonte Instruction and Training Center
College - Clinical Medical Assistant
Salt Lake Community College
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