Maria Chavez
Brentwood,CA
Summary
Dedicated and detail-oriented Administrative Coordinator with experience in the automotive industry, looking to venture and grow in an organization. Possess a strong understanding of administrative operations, inventory management, and customer service. Highly skilled in coordinating and streamlining processes to increase efficiency and improve overall performance. Adept at implementing and enforcing company policies and procedures, as well as leading cross-functional teams to achieve organizational goals. Demonstrated ability to juggle multiple tasks and deliver exceptional results in a fast-paced environment. Passionate about delivering top-notch service and contributing to the success of the business.
Overview
12
12
years of professional experience
Work History
Warranty Administrator
Audi/Porsche Burlingame
03.2023 - Current
- Maintained high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
Operations Coordinator
Audi/Porsche Burlingame
08.2019 - 03.2023
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Streamlined operations by implementing efficient processes and procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
Service Administrator
San Francisco Toyota
08.2016 - 08.2019
- Managed high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into team.
- Reduced resolution time with proactive problem-solving techniques, ensuring swift issue management.
Warranty Administrator
Audi/Porsche Burlingame
06.2012 - 08.2016
- Maintained high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Service Administrator
Audi/Porsche Burlingame
02.2012 - 08.2016
- Managed high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
Education
Sequoia High School
Redwood City, CAAssociate of Science - AS in Clinical/Medical Work -
Cañada College
Redwood City, CASkills
- Warranty Analysis
- Compliance Monitoring
- Technical knowledge
- Team Management
- Attention to Detail
- Decision-Making
- Data Entry
- Software Applications
- Paperwork Processing
- Microsoft Office
- Records Management
- Office Administration
Personal Information
Title: Operations Coordinator at Porsche/Audi Burlingame
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warranty Administrator
Audi/Porsche Burlingame
03.2023 - Current
Operations Coordinator
Audi/Porsche Burlingame
08.2019 - 03.2023
Service Administrator
San Francisco Toyota
08.2016 - 08.2019
Warranty Administrator
Audi/Porsche Burlingame
06.2012 - 08.2016
Service Administrator
Audi/Porsche Burlingame
02.2012 - 08.2016
Sequoia High School
Associate of Science - AS in Clinical/Medical Work -
Cañada College