Summary
Overview
Work History
Education
Skills
Professionalaccomplishments
References
Languages
Timeline
Generic

Maria Chavez Duran

Houston,Texas

Summary

My objective is to obtain a position within the medical field that is meaningful and challenging which also contributes to my daily knowledge and growth as a medical professional. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manger

Pages Health Services Inc
11.2017 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Proactively addressed any patient or family concerns, demonstrating commitment to exceptional customer service and maintaining a high level of satisfaction.
  • Followed safety protocols while working, avoiding accidents and injuries.


Unit Secretary/Field Supervisor/Record Specialist

Estan Healthcare Services Inc.
07.2015 - 10.2017

.

  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Supported office staff and operational requirements with administrative tasks.

OFFICE COORDINATOR

Silver-Spring Home Health Services Inc.
08.2014 - 07.2015
  • Maintain all staff and contract personnel files
  • Maintain Master Files or personal evaluation and make copies on monthly basis for the appropriate department supervisor
  • Receptionist for the office answering inquiries of general natures form applicants, visitors, and professional staff, assisting them friendly and cooperative manner
  • Bookkeeping Function assists the full-time and part-part payroll procedures
  • Filing and retrieving records and documents
  • Preparing a variety of office forms and dictation.

Administrative Assistant/Office Manager

AAA HealthCare Services Inc.
05.2006 - 08.2014
  • General Customer Services handle multi-line phone system
  • Data Entry Eligibility Patient's data entry in Cradle MRX program for medical records
  • Patient Coordinator Referral Intake
  • Filing and retrieving records and documents
  • Preparing a variety of office forms and dictation
  • Schedule Doctors and Nurse's appointments for patients
  • Prepare Nurse's schedule weekly
  • Prepare Payroll for employees
  • RAP, Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes
  • Open and close business.

Nursing Support Staff/Receptionist

A&C Healthcare Services Inc.
11.2004 - 05.2006
  • General Customer Services, Handle multi-line phone system, Data Entry
  • Patient Coordinator
  • Filing and retrieving records and documents
  • Preparing a variety of office forms and dictation
  • Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes 45 wpm, 10 key by touch, Open and close the business.

Office Manager/ Receptionist

Primetime Home Health Services Inc.
05.2003 - 01.2005
  • General Customer Services, Handle multi-line phone system, Data Entry, Verify Patients
  • Filing and retrieving records and documents, Prepared new referrals, Copying
  • Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes 45 wpm, 10 key by touch, Cash Register, Payroll
  • Open and close the business.

Education

High School Diploma -

Jefferson Davis High School
Houston, Texas

High School Diploma -

Marque Learning Center Houston
Texas, Houston
01.2005

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Data Entry
  • Billing
  • Clear oral/written communication
  • Administrative Support
  • Payroll Processing
  • Bookkeeping
  • Document Management
  • Employee Supervision
  • Training and coaching
  • Financial Accounting

Professionalaccomplishments

  • 07/2015, Present, Estan Healthcare Services Inc., Stafford, Texas, Unit Secretary/Field Supervisor/Record Specialist, Receptionist for the office answering inquiries scheduling appointment with clients, general natures form applicants, visitors., Maintain all staff employee's job inquiries and personal files., Preparing a variety of forms for the client., Home Visits/Supervisor Visit, Reports for appropricate department supervisor.
  • 08/2014, 07/2015, Silver-Spring Home Health Services Inc., Spring, Texas, OFFICE COORDINATOR, Maintain all staff and contract personnel files. Maintain Master Files or personal evaluation and make copies on monthly basis for the appropriate department supervisor., Receptionist for the office answering inquiries of general natures form applicants, visitors, and professional staff, assisting them friendly and cooperative manner., Bookkeeping Function assists the full-time and part-part payroll procedures., Filing and retrieving records and documents. Preparing a variety of office forms and dictation.
  • 05/2006, 08/2014, AAA HealthCare Services Inc., Houston, Texas, Administrative Assistant/Office Manager, General Customer Services handle multi-line phone system., Data Entry Eligibility Patient's data entry in Cradle MRX program for medical records., Patient Coordinator Referral Intake., Filing and retrieving records and documents. Preparing a variety of office forms and dictation., Schedule Doctors and Nurse's appointments for patients. Prepare Nurse's schedule weekly, Prepare Payroll for employees., RAP, Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes. Open and close business.
  • 11/2004, 05/2006, A&C Healthcare Services Inc., Houston, Texas, Nursing Support Staff/Receptionist, General Customer Services, Handle multi-line phone system,, Data Entry. Patient Coordinator., Filing and retrieving records and documents. Preparing a variety of office forms and dictation., Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes 45 wpm, 10 key by touch,, Open and close the business.
  • 05/2003, 01/2005, Primetime Home Health Services Inc., Houston, Texas, Office Manager/ Receptionist, General Customer Services, Handle multi-line phone system, Data Entry, Verify Patients., Filing and retrieving records and documents, Prepared new referrals, Copying, Billing, Word, Excel, Internet, AT&T Global, IP Passport, ICD-9 codes 45 wpm, 10 key by touch, Cash Register, Payroll, Open and close the business

References

are available on request.

Languages

Spanish
Native or Bilingual

Timeline

Office Manger

Pages Health Services Inc
11.2017 - Current

Unit Secretary/Field Supervisor/Record Specialist

Estan Healthcare Services Inc.
07.2015 - 10.2017

OFFICE COORDINATOR

Silver-Spring Home Health Services Inc.
08.2014 - 07.2015

Administrative Assistant/Office Manager

AAA HealthCare Services Inc.
05.2006 - 08.2014

Nursing Support Staff/Receptionist

A&C Healthcare Services Inc.
11.2004 - 05.2006

Office Manager/ Receptionist

Primetime Home Health Services Inc.
05.2003 - 01.2005

High School Diploma -

Jefferson Davis High School

High School Diploma -

Marque Learning Center Houston
Maria Chavez Duran